General Manager

Position Summary ​

The primary role of the General Manager is to lead the entire store team to excellence in team member, guest, and financial outcomes, by overseeing daily operations of the store. Responsibilities include the creation and implementation of a strategy designed to grow the business, by coordinating the development of key performance goals for direct reports and standard work. The General Manager is the Leadership Champion and will implement Foundational Excellence (Standard Work, Talent, and Leadership) throughout the entire store team. Success in the role of a General Manager is defined by positive employee culture, top level guest experience and exceeding company financial outcomes.

Position Description

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Ensure the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations.
• Ensure that coverage is scheduled to optimize productivity and efficiency.
• Lead the retail store teams ensuring channel strategy is successfully executed and deliver on meeting sales and profit goals and customer satisfaction goals
• Drives profitable outcomes by ensures execution of the Sales Leadership and Operations Standard Work
• Creating a culture of a “Guest First” mentality by measuring guest feedback, in store engagement with guest, and guest satisfaction tools/social media reviews
• Able to change current reality through gap management and by creating business plans for people and processes
• Collaborate with Regional Director, Corporate Retail Operations, and cross functional Corporate partners to develop an effective customer service strategy that builds brand awareness, engagement, and education while driving sales and brand content
• Collaborate and execute strategic opportunities for the store, work cross functionally to develop concepts or processes, and create plans to execute the strategies within each department
• Aligns strategies with the company and division OKRs to ensure the store meets or exceeds planned goals and key results
• Prepares and executes a talent management plan through a 4 ½ box and succession planning strategy
• Recruit, lead and develop all team members and develop a culture of passionate, high performance teams
• Host ongoing talent conversations that develop leadership skills to build store “bench”
• Act as a Leadership Champion, to change current reality through personal leadership and leadership performance management
• Inspire and guide through coaching, mentoring and leading by example
• Set clear expectations and hold teams accountable for performance results
• Manage budget, resources, staffing, and operations in accordance with business priorities
• Owning the P&L and making financial decisions for company and store profitability
• Ensure brand presentation is executed in the store as defined by the Style Guides
• Driving for results by developing dedicated focus around SOP’s, retail processes and procedures
• Engage the store TEC teams, helping to develop plans and strategies that drive employee engagement
• Partner on community efforts to promote the brand
• Open and close the store as needed, including securing the building, enabling and disabling the alarms

Qualifications

Education/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, retail management, sales, merchandising, or related field preferred.  5 years experience in direct customer interactive environment required; high volume  3 years of management experience required.  Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.   

Supervisory Responsibilities: This position will manage the store leadership team within the assigned region.  Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders. Provide strategic advice so direct reports will have accurate view of the market and the company’s future. Prepare and implement comprehensive business plans to facilitate. Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times. Communicate and maintain trust relationships with shareholders, business partners, and authorities.  Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire.  Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data.  Living Spaces reserves the right to modify this page at any time. 

Compensation: $87,000.00 - $116,000.00

Overtime pay is available for eligible, non-exempt Team Members.  Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

• Medical (full-time only)

• Dental (full-time only)

• Vision (full-time only)

• 401(k) with Company match (full and part-time)

• Vacation (full-time only or as otherwise required by applicable law)

• Paid Sick Leave (full and part-time)

• Flex or Health Spending Account (for eligible full-time only)

• Employee Assistance Program (full and part-time)

• Holiday pay (full-time only)

• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer 

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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