- Location
- Hlavní město Praha, Hlavní město Praha, CZ
- Workplace
- Hybrid
- Type
- Full-time
- Source
- BetterTeam
Description
Introduction
Serco is a trusted leader in Space Services, with a proud history spanning over 55 years and a track record of supporting more than 50 space missions for world-renowned agencies like ESA and NASA. Our expertise covers the entire space lifecycle—from satellite testing and launch services to spacecraft operations, space surveillance, and data management—making us a key partner in advancing national strategies and driving innovation in the New Space era. High above Earth, Europe's space systems work silently in the background, supporting navigation, safety, and security across the continent.
On behalf of our team in Czech Republic, we are looking for a skilled Help Desk and Service Desk Operator to support our activities and work on a full time position with a fixed term contract of 1 year, and a hybrid working style from our office in Prague
Duties and Responsibilities:
- First line support for the users and continuous interaction with the Second line support.
- Management of the end-to-end cycle for service incidents, anomalies and issues troubleshooting.
- Regular interaction with technical, applications and operational staff to ensure systems integrity and security; service requests fulfillment with special dedication to satellite data collection metadata updates.
- Publication of web articles announcing systems and applications' maintenance and service deployments.
- Acquire and analyse customer needs and problems, making recommendations for service evolutions.
- Generation and maintenance of Operational Procedures and work instructions.
- Work with customer service and quality analysis teams to optimize services and continue to satisfy customer needs.
- Contribute to the continuous evolution of the managed services.
- Regular monthly reporting editing support
Requirements:
- Good knowledge of DMS (Service Now, KT, Alfresco, SEED DMS)
- Good knowledge of ITIL processes
- Good knowledge of MS Office
- Good knowledge of web and social media communication
- Previous experience in the role would be a valuable asset
Other skills and experience:
- Excellent English (both written and spoken)
- Advanced ability to communicate both orally and in writing
- Professional and knowledgeable attitude and behavior with users and co-workers
- Good communications skills
- Capacity to work in a team
- Capacity of achieving schedules and milestones
- Capacity of working under pressure
- Customer Service Skills
What We Offer: More Than Just a Job
At Serco, we believe your career should come with more than a payslip, it should come with peace of mind, flexibility, and opportunities to thrive. That’s why we’ve built a benefits package designed to support you and your family, both inside and outside of work. Here, you’ll find more than just a job—you’ll step into a place where your long-term growth is planned and supported through a clear career path and continuous training opportunities that help you evolve with confidence. You can enjoy the freedom of a hybrid working style, complemented by full health and life insurance that brings peace of mind to you and your loved ones. And as an added perk, you’ll benefit from a multisport card.
Skills
Customer ServiceITIL
