Paratransit Reservationist

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description: 

The Reservationist will report to the General Manager and is responsible for managing and coordinating reservations for transportation services. They work closely with passengers to gather information and ensure a smooth and efficient experience. The role requires excellent customer service skills, attention to detail, and the ability to handle multiple tasks simultaneously. 

  

Duties and Responsibilities: 

• Answer passenger calls collecting all necessary trip information for the permissible time period. 
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively. 
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate. 
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes. 
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel. 
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees. 
• Maintain accurate records and appropriate filing systems. 
• Communicate effectively with operations staff regarding scheduling or passenger issues. 
• Ability to handle multiple tasks accurately and effectively. 
• Excellent customer service. 
• Professional demeanor and appearance. 
• Reliable in attendance. 
• Team player and helpful to staff, management, and peers. 
• Additional duties and responsibilities may apply. 

 

Skills Required and Physical Demands: 

• Ability to effectively communicate with customers, vendors, and all employees from drivers to executives. 
• Proficiency in computer systems and reservation software. 
• Excellent organization and multi-tasking skills with strong attention to detail. 
• Superior problem-solving skills with the ability to think on one’s feet. 
• Polished and professional in both appearance and conduct. 
• Additional skills and physical demands may apply. 

 

 Education and Qualifications: 

Hard requirements 

• One year of year of professional experience in office administration, reception, customer service, executive assistance, or similar field. 
• High school diploma or GED 
• Pre-Employment Background check and drug screening 

Preferred requirements 

• Knowledge and working experience with Microsoft Office with an emphasis on creating and maintaining spreadsheets; experience with SharePoint a plus. 

 

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.