Transfer Coordinator

Job Description:

The Job/What You’ll Do:

The Transfer Coordinator is a pivotal role responsible for full ownership of the end-to-end transfer experience, ensuring each transfer is executed accurately, efficiently, and with care. This role requires expertise in managing complex transfers, resolving not-in-good-order (NIGO) items, and collaborating with advisors and external firms to address and prevent rejections.

Coordinators serve as trusted experts for internal and external partners, working across functions to improve processes, mitigate risk, and maintain accurate, timely transfers. They build strong relationships through proactive, empathetic communication, delivering exceptional service that not only solves problems but also strengthens trust and advisor satisfaction.

Coordinators also have a clear path for advancement to II, III, and Senior roles by taking on additional responsibilities and consistently exceeding key performance metrics.

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ office.

Responsibilities:

• Serve as the primary owner of the end-to-end transfer journey, ensuring a seamless experience from the moment a request is initiated through successful settlement by coordinating with advisors, contra firms, vendors, and internal partners to proactively manage every step.
• Resolve issues swiftly by researching complex cases, addressing rejection reasons, and communicating clearly with all stakeholders via phone and email.
• Mitigate risk and drive continuous improvement by conducting daily audits, refining procedures, and collaborating with cross-functional teams to optimize workflows.
• Enhance team capability by supporting training efforts, contributing to cross-functional initiatives, and maintaining strong communication with peers and leaders.
• Update, maintain, and refine transfer procedures to ensure process consistency, efficiency, and accuracy.

Knowledge, Skills, Abilities:

• Knowledge of ACAT, Non-ACAT, and DTC transfers
• Strong organizational, communication, interpersonal, and negotiation skills
• Excellent attention to detail and accuracy
• Ability to quickly learn business systems and analyze, interpret, and report data
• Collaborative, able to prioritize, manage risk, and resolve issues effectively
• Self-directed, results-oriented, with strong ownership and customer focus
• Ability to build strong relationships and deliver exceptional, empathetic service

Education & Experience:

• Minimum of 2 years of industry experience (Required)
• Bachelor’s Degree or equivalent work experience (Required)
• Experience in brokerage and banking (Preferred)

Compensation: The Base Salary range for this position is between $57,500-$67,500.  

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits. 

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position. 

#LI-hybrid 

#LI-TE 1 

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued. 

EEO Statement

Who We Are & What We Offer:

We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work. 

Our Mission 

Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Our Values 

Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.  

We believe in: 

• Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. 

• Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. 

• Unyielding Integrity, doing what’s right, always. Even when it’s hard. 

• Collective Respect, in being authentic, inclusive and valuing all voices while winning together. 

• Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.  

These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family. 

Our Culture & Benefits 

Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. 

• Flex Time or Paid Time Off and Sick Time Off 

• 401K – 6% Employer Match 

• Medical, Dental, Vision – HDHP or PPO 

• HSA – Employer contribution (HDHP only) 

• Volunteer Time Off 

• Career Development / Recognition 

• Fitness Reimbursement 

• Hybrid Work Schedule 

   

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.