ANIMAL CONTROL MANAGER

WHY WORK FOR US?

The County has more than 2,100 different job types, offering a lifetime of opportunities and careers! We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. Join us and discover one of the strongest public-sector benefits packages in the county with a rich selection of health care options, robust retirement plans and the flexibility to work, relax, and rejuvenate to reach your fullest personal and professional potential.

For more information about our amazing benefits, please visit us here: https://hr.lacounty.gov/benefits/ 

We are looking for an extraordinarily dedicated and compassionate person who has a demonstrated history in animal care and control. Our ideal applicant is a driven professional with excellent communication skills and the ability to collaborate effectively with diverse teams and stakeholders. You should be motivated to effectively carry out animal control strategies and give to making Los Angeles a safer environment for both animals and residents.

• Plans, organizes, and directs the operations and services of an animal care center and all field animal care and control services in an assigned geographical area, or a comprehensive Countywide animal care and control program.

• Supervises the enforcement of the County's Animal Control Ordinance and related State and local laws pertaining to animal licenses, vaccinations, and humane treatment of animals; supervises the collection of delinquent animal license fees and penalties.

• Develops animal behavior enrichment and training programs to help rehabilitate behaviorally challenged animals to make them more adoptable.  

• Establishes protocols and evaluation methods to properly and effectively regulate potentially dangerous or vicious dogs. 

• Supervises all personnel assigned to the animal care center or a comprehensive Countywide program through subordinate supervisors by evaluating performance, handling grievances, resolving disciplinary problems, or recommending their resolution to higher levels.

• Trains staff and volunteers regarding animal behavior using industry accepted humane animal training methodologies.

• Establishes patrol areas or programs within the jurisdiction by analyzing such variables as workload statistics, population concentrations, available staff, and traffic patterns.

• Assigns staff to shifts and patrol areas to maximize coverage on a seven-day, 24-hour basis; continually revises schedules based on such factors as absences, constituent complaints, health hazards, needs of the animal population, community response, and other emergencies.

• Maintains liaison and meets and confers with officials of contract cities, public law enforcement and wildlife agencies such as the California Department of Fish and Wildlife and other counties and cities, and community groups for the purpose of resolving problems concerning constituent complaints, level of service, response time and interpretation of code sections; assists local agencies in admitting and sheltering animals used as evidence in legal proceedings; disseminates educational information regarding the delivery of animal care and control services.

• Collaborates with departmental volunteers and non-profit organizations to serve the needs of animals and community members.

• Identifies training needs for personnel and volunteers and supervises the conduct of training sessions for all personnel on such subjects as animal behavior, animal care, law enforcement, customer service, loading livestock, and animal capture. 

• Reviews reports for such things as completeness, quality and uniformity of service and standards, and for indications of training needs and workload trends.

• Prepares and submits budget requests for an assigned geographical area or comprehensive Countywide program; ensures operations are maintained within established budget by reviewing and approving requests for overtime, equipment replacement, supplies, building and equipment repairs; and directs the allocation of resources to accomplish budget goals.

• Researches, prepares and submits grant requests to department administration for program support and development.

• Reviews the results of inspections within subordinates' assigned area to ensure that all shifts are in conformance with laws governing feeding, sanitation, security and quarantine of animals.

• Oversees the Department’s communications, including the supervision of the Department’s 24/7 Communication Centers, public information officer and media relations. Acts as a liaison to other agencies and stakeholders to provide public information updates through press releases, interviews, and Public Service Announcements.

• Oversees the Department’s e-Programs reporting and analytics function, including the development standard and customized reports utilizing the animal care software system and internal reporting dashboards. Informs strategic decision-making and actively monitors key performance metrics across departmental programs.

• Oversees the planning, development, and management of a comprehensive volunteer and foster program, including recruitment and training of volunteers, supervising staff members, and supporting volunteers and foster programs across all Animal Care Centers, while also addressing performance concerns and facilitating volunteer separation from the program when necessary. 

• Perform euthanasia per departmental policy, when necessary.
  

EXAMINATION CONTENT:

This exam will consist of a multiple choice and/or simulation test, weighted 100%, measuring:

Analyzing Information, Empathy, Sharing Knowledge and Guidance, Controlling Emotions, Management Judgement, Management Potential, Achievement, Responsibility, Willingness to Learn, Working Relationships, Learning Quickly, Generating New Ideas, Using Time Efficiently, Working to High Quality Standards, Adapting to Change, and Reading Comprehension. 

Applicants must meet the Minimum Requirements, and achieve a passing score of 70% or higher on the assessment to be added to the list.

MULTIPLE-CHOICE AND /OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. 

TRANSFER OF TEST COMPONENTS: 

We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides will help you prepare for the test, we recommend reviewing all related materials that seem necessary.

• An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find A Job" and then "Job Search Toolkit."  Test preparation information is located under the "Employment Test Assistance" section.  
• Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/. You can also access test preparation for the computerized portion of the test by going to http://www.shldirect.com/practice_tests.html.

SPECIAL INFORMATION:
Appointees may be required to work any shift including evenings, nights, weekends and holidays.

ELIGIBILITY AND VACANCY INFORMATION:

Applicants who passed the assessment(s) are placed on the list in the order of their score group for a period of twelve (12) months. Applications will be processed as they are received and added to the list accordingly. We will use this list to fill vacancies in the Department of Animal Care and Control as they occur. 

 
APPLICATION AND FILING INFORMATION: 
 
WE ONLY ACCEPT APPLICATIONS FILED ONLINE.  APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON ARE NOT ACCEPTED.

Plan to submit your online application well in advance since verifying your email might be necessary. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail. 

• [email protected]
• [email protected]
• [email protected]
• [email protected]

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses. 

SOCIAL SECURITY NUMBER: Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
  
NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password.  Using a family member's or friend's user ID and password may erase a candidate's original application record.

It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. 

Anti-Racism, Diversity, and Inclusion (ARDI):

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Animal Care and Control is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.  

Testing Accommodation:
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

Testing Accommodations Coordinator: [email protected]