Key Account Manager - Ciudad de Mexico

Key Account Manager - Ciudad de Mexico

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to:

4261 LIDER DE EQUIPO DE CUENTAS GLOBALES

Location:

Latin America, Mexico, Distrito Federal, Mexico City

Work Location:

Hybrid

What you will do

The KEY ACCOUNT MANAGER based in Ciudad de Mexico is responsible for scheduling appointments, meeting with customers, expanding market share, resolving customer complaints, developing sales strategies, and analyzing sales performance:

• Develop and maintain annual Joint Business Plans (JBP) for each client, aligned with company objectives to ensure client satisfaction and retention.

• Negotiate commercial terms, promotions, product launches, and key agreements with clients.

• Manage the commercial budget, including bonuses, discounts, and promotions.

• Analyze sales, margins, inventory, and performance by SKU and category to identify areas for improvement and optimize sales performance.

• Ensure proper execution at the point of sale in coordination with trade marketing and field operations.

• Monitor and optimize fill rates, returns, and product expirations.

• Coordinate innovation initiatives, seasonal promotions, and special displays with each retail chain.

• Maintain constant communication with buyers and key areas of retailers to address issues or concerns in a timely and professional manner.

• Lead the collection process and follow up on purchase orders and invoicing.

• Identify growth opportunities in assortment, geographical coverage, and new channels within the retail chain.

• Analyze market trends and competitor activity to identify potential threats and opportunities for key accounts.

• Collaborate with cross-functional teams to develop innovative solutions to meet the unique needs of key accounts.

• Develop sales strategies for new products and explore new market opportunities.

• Study and adjust territory coverage plans to meet sales objectives.

• Coach and mentor sales staff to achieve sales goals.

What we are looking for

Required Qualifications

• Bachelor's degree in Business Administration or related field

• 2-3 years of experience in account management or sales, preferably in a key account management role

• Intermediate English level

• Minimum of 6-8 years of proven working experience in sales and business development

• University/Bachelors Degree or Equivalent in Business or related field

• Proven track record of successfully managing key accounts and driving revenue growth

• Strong communication and interpersonal skills to effectively build and maintain relationships with key clients

• Experience in negotiating and closing sales orders

• Strong understanding of the full sales cycle and customer relationship management

Key skills:

• Ability to think strategically and develop creative solutions to meet the needs of key accounts

• Ability to analyze sales performance against objectives and adjust focus to achieve goals

• Experience in collaborating with cross-functional teams and implementing new technologies to maximize sales efficiency

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.