The Customer Support Specialist provides day-to-day support to customers by responding to inquiries and requests through email, telephone, KakaoTalk and other channels.

This role also supports order-related activities, customer onboarding and basic coordination with internal teams to ensure smooth customer experience.

·         Handle customer inquiries, requests and complaints through various channels in a timely and professional manner.

·         Support customers throughout the order and shipment process, including clarification of requests and follow-up on outstanding issues.

·         Coordinate with internal teams such as Sales, Manufacturing, Logistics and RAQA to support effective issue resolution.

·         Maintain accurate customer, order and case information in relevant systems and follow established processes and procedures.

·         Support customer onboarding and provide guidance on Align products, systems and operational processes.

·         Identify recurring customer issues and share feedback or improvement opportunities with the team.

·         Assist with customer training, operational reporting and other team activities as needed.

·         Participate in system updates, process improvement initiatives and other cross-functional projects as required.

·         Bachelor’s degree preferred or equivalent relevant experience.

·         Minimum 3 yrs of relevant experience; 4–7 years preferred, particularly in customer operations, order management, or a regulated industry environment.

·         Good communication and interpersonal skills with a customer-focused mindset.

·         Attention to detail and ability to follow established processes and procedures.

·         Ability to work well with team members and other internal stakeholders.

·         Good written and spoken English skills.

·         Experience in Salesforce (SFDC), Microsoft Office or similar business systems is preferred.

·         Previous experience in the dental industry, dental medical devices or a dental clinic environment is preferred.