Technical Application Specialist

Job Title: Technology Application Specialist (TAS) 

Exp - 3 to 9 years

Location: Hyderabad, Lloyds Technology Centre 

UK Department: GCOO – Group Process Office 

Though this role description is drafted as if it is part of the GCOO COO Group Process Office, it is for a Lloyds Technology Centre role which will support the Group Process Office team from India, and their line management will remain in Lloyds Technology Centre. 

Summary 

We’re introducing a local team in LTC who will provide services to the Groups UK based RFB (Group Process Office). This office plays a central role in enabling consistent, governed, and data-driven process management across the organisation! 

This role will provide technical support across Business Process Intelligence (BPI) capability, including BPMN modelling standards, process mining, task mining and supporting SaaS tooling platforms. 

Working under the direction of the UK team, the role will support the application of process modelling standards and process intelligence capability. The role will help ensure tooling, standards and guardrails are applied consistently and work with Business Units to improve process quality, insight and decision-making. 

The LTC colleague(s) will deliver services that support consistent process modelling practices and actionable process insight, enabling improved operational performance and control across the Group. 

Job Description 

Working under the direction of the RFB UK Operation, this role involves supporting the delivery of Business Process Intelligence tooling, standards and services across the Group. 

The role applies foundational technical capability to BPMN modelling, process mining and SaaS platforms, supporting processes to be modelled correctly and aligned to defined standards and guardrails. 

The role works with UK partners to support delivery priorities and contributes to identifying improvement opportunities and supporting capability development. 

The role supports the operation and configuration of process intelligence tooling, contributing to platform stability, performance and adoption across the organisation. The role collaborates with Business Units, Platforms and Technology teams to support consistent use of process intelligence practices. 

The role supports the application of modelling standards and governance approaches and ensures tooling operates in line with defined guidance. The role contributes to maintaining alignment between modelling standards, tooling configuration and business outcomes. 

Key Responsibilities 

• Support the prioritisation and delivery of the technical backlog for BPI capability, aligning to business value and risk 

• Apply BPMN modelling standards and support consistent process modelling practices across the Group 

• Create and review simple process models to support understanding, configuration and quality assurance 

• Provide support to users to help them model processes correctly in line with defined standards 

• Support interpretation of process mining and task mining outputs to provide basic insights 

• Support the configuration and administration of SaaS-based process tooling platforms 

• Support control activities, ensuring documentation and audit evidence is maintained 

• Identify and raise risks, issues and constraints to support effective decision-making! 

• Work with LTC delivery teams to support delivery in line with UK expectations and standards 

• Contribute to improvements in process quality, reuse and ways of working 

Essential Skills & Experience 

• Practical experience in Business Process Intelligence tooling, including: 

• BPMN modelling standards and application (ability to create simple models) 

• Awareness of process mining and task mining concepts and tooling 

• Basic understanding of SaaS platform administration, including: 

• Configuration 

• Access management 

• Governance and controls 

• Ability to follow modelling standards to create clear and consistent process models 

• Experience supporting delivery of technical tasks within a backlog 

• Basic understanding of risk management, controls and governance frameworks 

• Experience supporting control activities within a regulated or structured environment 

• Good communication and partner engagement skills 

• Ability to collaborate within a team and support delivery in a distributed model 

About working for us 

Specific to LTC Proposition 

We also offer a wide-ranging benefits package, which includes: 

Specific to LTC Proposition