- Location
- UK - London - 55 Baker Street, United Kingdom
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Knight Frank are seeking a Business Support Coordinator to join our Property Asset Management (PAM) team. This position is based in our Head Office in Baker Street.
This role requires a highly organised and proactive individual that can provide an effective and efficient administrative support service to the PAM team, ensuring the smooth running of a busy department.
Responsibilities:
Stakeholder & Business Support
Provide administrative support to the Portfolio, Client Accounting and ESG teams within Property Asset Management (PAM).
Coordinate internal and external meetings, conference calls and team events.
Act as a professional ambassador for the team, building strong relationships with clients, colleagues and stakeholders.
Support financial administration, including invoice coordination, WIP reconciliation, debtor reporting, referral tracking and expense claims.
Team Coordination & Administration
Attend team meetings, take minutes and track actions to completion.
Manage diaries, meeting room bookings and scheduling requirements.
Support business development activity, including coordinating meetings, preparing presentations, pitch documents and marketing materials.
Prepare correspondence, reports, newsletters, occupier packs and other team documentation.
Organise travel arrangements, conferences, away days and team events.
Act as a key liaison for IT support and troubleshooting.
Support customer due diligence (CDD), Know Your Customer (KYC) and conflict checking processes.
Assist with the onboarding and induction of new starters, as well as leaver processes.
Coordinate appraisal and performance review schedules where required.
Collaborate with the wider business support network to share best practice and provide cover during peak periods.
Process, Compliance & Operational Support
Support audit, compliance and risk management activities in partnership with the Best Practice team.
Act as the team's Information Security Champion, promoting compliance with information security policies and procedures.
Maintain accurate records, electronic filing systems and document management processes.
Ensure management agreements and Duty of Care documentation are correctly completed and stored.
Maintain contact information and records across Knight Frank systems.
Provide support with property management systems, including instruction setup and inspection management.
Marketing & Project Support
Act as Marketing Communications Coordinator (MCC) for the team.
Coordinate the creation of marketing collateral, including event invitations, capability statements, CVs, track records and presentation materials.
Support social media activity and internal communications.
Assist with CRM management and business development initiatives.
Coordinate pitch submissions, working closely with business development, marketing and creative teams.
Organise and support events, including attendance where required.
Contribute ideas and content for departmental initiatives and projects.
Experience & Skills Required:
Minimum of 2 years' experience in an administrative, team assistant, operations or business support role.
Strong organisational skills with the ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills.
Proactive, professional and solution-focused approach.
Experience supporting senior stakeholders within a fast-paced environment.
High attention to detail and strong administrative accuracy.
Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint.
Ability to build strong working relationships across teams and with external stakeholders.
About You:
Highly organised and able to manage competing priorities with confidence.
A collaborative team player who enjoys supporting others and adding value.
Comfortable working independently while taking ownership of tasks and projects.
Strong problem-solving skills and a proactive mindset.
Professional, approachable and committed to delivering excellent service.
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
