Job Description Summary

The HR Operations Specialist plays a critical role in managing and optimizing various HR processes, including work permit management, reporting, onboarding, lifecycle, exit, payroll coordination, and transactional support. This position requires a comprehensive understanding of HR practices and systems to enhance employee experience and ensure compliance with organizational policies as well as to identify and execute on process improvement opportunities.

Job Description

Roles and Responsibilities

• Responsibility for responding to service ticket requests, overseeing various People Operations and Payroll and Benefits processes, providing support to employees and HR People Partners on – site and virtually and managing escalations
• Create and maintain support materials around HR Tools and processes to enable employee self – service and drive customer satisfaction
• Maintain vendor relationship with 3rd party providers
• Broaden knowledge of theories, practices and procedures in own discipline to execute functional policy/strategy; still developing functional knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area. Generate and analyze business related reports in various areas to enable business decisions
• Resolves issues in situations that require good knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined policy/parameters.

Required Qualifications

• This role requires advanced experience in the Human Resources & HR Operations Service Delivery. Knowledge level is comparable to a Masters's degree from an accredited university or college.
• Extensive experience in HR operations, including reporting, onboarding, and payroll coordination
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in  Workday, SAP and Microsoft Office
• Strong oral and written German and English language skills

Desired Characteristics

• Process improvement/ LEAN experience
• Swiss or Austrian Payroll experience is an advantage
• Strong Excel skills

Additional Information