Student Worker - Service Arrival & Customer Property Coordinator

Student Worker - Service Arrival & Customer Property Coordinator

Department: Customer Service / Service Operations

Location: RaySafe, Hovås, Sweden

Reports to: Customer Service Manager

About Fluke Health Solutions

Fluke Health Solutions (FHS) is a leading provider of healthcare technology solutions dedicated to helping customers improve patient safety and healthcare quality around the world.

Through a portfolio of trusted brands, FHS delivers innovative solutions for biomedical test and measurement, radiation safety, and medical device quality assurance.

About Fluke Biomedical

Fluke Biomedical is a global leader in biomedical test equipment and quality assurance solutions used by healthcare providers, medical device manufacturers, and service organizations worldwide. Our products help ensure medical equipment operates safely and accurately, supporting the delivery of quality patient care.

About RaySafe

RaySafe is a worldwide leader in radiation measurement and quality assurance solutions for diagnostic imaging. Our products help healthcare providers protect both patients and medical professionals by supporting radiation safety and imaging quality.

About the Hovås Site

The RaySafe facility in Hovås, Gothenburg, serves as one of the company's key operational locations. The site houses customer service, service operations, quality functions, production, logistics, engineering, and global support teams. It is also home to the RaySafe Service Center, where customer equipment from around the world is received, serviced, calibrated, repaired, and returned to customers.

Position Summary

We are looking for a student worker to support our Service Operations and Customer Service teams, primarily within the Service Arrival Desk function.

The role focuses on receiving customer-owned equipment arriving for service, ensuring proper registration, traceability, storage, and handover within our service process. The position plays an important role in maintaining efficient service operations while safeguarding customer property and supporting quality requirements.

This role provides excellent insight into international operations, customer service, logistics, quality systems, and service processes within a global medical technology organization.

Primary Responsibilities Service Arrival Desk

• Receive incoming customer service shipments
• Open and inspect incoming cases and packages
• Verify equipment, accessories, and documentation
• Identify incomplete or non-conforming arrivals
• Route exceptions for investigation

Customer Property Handling

• Handle customer property with care and professionalism
• Store customer property according to established procedures
• Maintain traceability of customer equipment and accessories
• Ensure customer information is handled confidentially
• Assist in investigations related to missing or damaged property

Oracle & System Transactions

• Receive RMAs in Oracle
• Verify serial numbers and product information
• Register service orders and service intake activities
• Maintain accurate records in service management systems
• Support order and case administration activities

Service Process Support

• Print and apply service identification labels
• Prepare equipment for laboratory processing
• Coordinate handover of equipment to service technicians
• Support storage and retrieval of customer property
• Assist in service workflow administration

Operational Support

• Support Customer Service and Operations teams as required
• Participate in continuous improvement activities
• Contribute to maintaining a safe, organized, and efficient workplace

Qualifications Required

• Currently enrolled in higher education studies
• Minimum two years of expected remaining studies preferred
• Strong attention to detail
• Good organizational skills
• Comfortable working with computer systems
• Good communication skills in English
• Ability to work independently after training

Preferred

• Experience from logistics, warehouse, retail, administration, or customer service
• Experience working with ERP systems
• Knowledge of Microsoft Office applications
• Interest in technical products and operational processes

Personal Attributes

We are looking for someone who is:

• Reliable and trustworthy
• Structured and organized
• Careful when handling customer property
• Team-oriented and collaborative
• Willing to learn new systems and processes
• Comfortable following documented procedures
• Flexible and adaptable to changing priorities

Working Conditions

• Part-time student position
• Based on operational business needs
• Primarily scheduled during standard business hours (08:00-16:30)
• Additional opportunities for holiday and vacation coverage
• No guaranteed minimum number of hours
• Availability will be coordinated with business requirements and student schedules

Key Skills Developed in This Role

• ERP and Oracle system experience
• Service operations
• Customer property management
• Quality and compliance awareness
• Process management
• International business operations
• Customer service fundamentals

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke Health Solutions

Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, real-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted source for radiation monitoring systems and quality assurance for nuclear power professionals. At FHS, we believe in your potential — your ability to learn, grow and contribute in meaningful ways. And we believe in giving you the opportunity, accountability, and visibility to do just that.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].