IT Applications Support (L2 Software Support)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Applications Support role with TaskUs:

The IT Applications Support professional acts as Level II support, performing analysis, diagnosis, and resolution of system-related problems. This role involves collaborating with Business Analysts and Development Teams to maintain application reliability, training corporate application team members, and driving support efficiency and quality assurance across global sites.

Key Responsibilities:

• Support & Troubleshooting: Serve as the single point of contact for employees regarding corporate application issues. Troubleshoot and triage in-house and cloud-based applications (e.g., HCM, Financials, Recruiting, Payroll).

• Incident Management: Own user issues, coordinate resolutions, track progress, and communicate status updates in a timely manner. Adhere to service management principles to maintain high-quality customer service.

• Training & Documentation: Provide user training on corporate applications, support minor enhancements, and publish documentation to assist employees.

• Reporting: Generate weekly status reports outlining issue trends and support activities.

Required Qualifications:

• Development & Coding: 1–2 years of experience with .NET technology. Solid understanding of object-oriented programming (OOP) and coding principles.

• UI Technologies: Familiarity with modern UI tech stacks (including AngularJS, ReactJS, JavaScript, HTML, CSS, Bootstrap, and Node.js).

• Databases & Frameworks: Knowledge of SQL/NoSQL databases and popular web application frameworks.

• Tools & Platforms: Experience with code versioning systems (Git, SVN) and cloud infrastructure platforms (AWS is an advantage).

• Methodologies: Understanding of Agile-SCRUM frameworks and ITIL standards for operational environments.

• Experience: Previous experience in operations help desk, service desk support, or IT service management.

• Administration: Functional knowledge of user administration, system configuration, and SQL scripting.

• Skills: Exceptional analytical, debugging, problem-solving, and communication skills. Ability to work independently and collaboratively in a remote, global team environment.

• Can start ASAP or within 30 days.

Education / Certifications:

• Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.