Sr Solutions Manager - WMS

The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery — owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.

• Primary responsibilities:Pre-sales & Opportunity Development
• Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development
  • Lead discovery workshops to capture business objectives, processes and success metrics.
  • Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.
  • Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.
  • Support commercial negotiations and provide input on pricing, T&Cs and change control.
  • Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services.
  • Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.
  • Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early.
  • Build trusted advisor relationships with C-level and operational stakeholders.
  • Identify upsell and cross-sell opportunities; support renewal and expansion motions.
  • Create reusable deliverables (accelerators, templates, runbooks, training materials).
  • Mentor and coach junior consultants; contribute to recruiting and skill development.
  • Capture lessons learned and drive process improvements.
• Commercial / Billable expectations:
  • Maintain a billable utilization target (suggested 65–80% depending on role mix).
  • Responsible for accurate time capture, billing documentation and timely invoicing support.
  • Support revenue forecasting and pipeline hygiene for professional services bookings.
• Success metrics (examples):
  • Billable utilization percentage and revenue contribution vs target.
  • Customer satisfaction / NPS for engagements.
  • On-time/on-budget delivery rate and margin attainment.
• Required qualifications:
  • Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience).
  • 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience.
  • Experience writing SOWs and managing commercial professional services engagements.
  • Strong stakeholder, presentation and negotiation skills.
  • Proven problem-solving, process orientation and ability to work in cross-functional teams.

Our Values

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.