Manager, Airport Operations

Description

On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

The Manager, Airport Operations guides a cross-functional airport crew to provide a safe, pleasant, reliable experience for our customers. The Manager inspires the crew to achieve operational excellence.

RESPONSIBILITIES

• Establish and maintain a safe operational environment, promoting open communication on safety concerns.
• Oversee and manage day-to-day operations at designated spoke stations, ensuring compliance with company standards, regulatory requirements, and operational performance goals
• Achieve zero aircraft damage incidents and ensure audits reveal no safety issues.
• Lead day-to-day operations to achieve on-time performance, holding crew members accountable to company Values, Vision, and Purpose.
• Meet or exceed company performance KPIs and ensure sufficient daily crew scheduling.
• Maintain excellent operational performance through training, motivation, and teamwork, complying with Federal regulations and company standards.
• Ensure base audit scores meet or exceed standards and maintain FAA-compliant crew member training records.
• Inspire customer loyalty through exceptional service and a seamless travel experience.
• Resolve customer concerns locally, achieve zero escalated complaints, and meet established customer satisfaction metrics.
• Foster effective communication and coordination among crew members across Stations, Flight Ops, Inflight, and Tech Ops.
• Act as the ‘quarterback’ to ensure superior customer travel experiences.
• Cultivate professional relationships with airport officials and regulatory agencies.
• Represent the company positively during FAA, TSA, OSHA, and other regulatory audits and inspections.
• Manage base operations effectively, including cost control, time-keeping, reporting, and supply orders.
• Ensure base costs are within budget, maintain timely and accurate reports, and manage supply procurement.
• Oversee hiring, scheduling, and training of Station supervisors, agents, and trainers.
• Coordinate GSE repairs and servicing, ensuring compliance with local operational standards and procedures. Utilize analytical data to drive corrective actions and maintain operational excellence.
• Possess effective communication, collaboration, and leadership abilities to influence team performance and customer satisfaction.
• Handle customer concerns professionally and de-escalate situations as needed.
• Motivate and develop crew members to enhance engagement, growth, and goal achievement.
• Manage tine cards and build schedules in timekeeping system (Teamwork)
• Document crewmember performance effectively and write separation letters when necessary.

Requirements

• Communicate effectively in English through reading, writing, and speaking.
• Maintain a flexible schedule to accommodate shifts including nights, weekends, holidays, and overtime.
• Perform physical tasks requiring frequent standing, walking, reaching, kneeling, and climbing.
• Operate equipment such as boarding ramps, tugs, and belt loaders.
• Lift weights up to 70 lbs. as needed.
• Tolerate exposure to various environmental conditions, heights, small spaces, and loud noises.
• Travel up to 25% as required.
• Minimum of eight (8) years of airline Station Operations experience.
• Minimum of five (5) years of management experience, preferably in the airline industry. 
• Become qualified and remain current in all responsible disciplines within 30 days including Ground Security Coordinator
• Possess a valid US state driver's license

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)

Avelo is an Equal Opportunity Employer.