Director of Strategic Business Operations

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!

What you'll Be Doing: We are seeking a highly analytical and strategic Director, Strategic Business Operations to partner closely with executive leadership in driving company-wide performance, operational rigor, and data-driven decision making.

This role sits at the intersection of finance, operations, and analytics. The ideal candidate is an exceptional problem solver who can synthesize complex datasets into clear insights, influence cross-functional leaders, and translate operating metrics into executive- and board-ready narratives.
This is a hands-on, high-impact leadership position for someone who thrives in ambiguity, asks the right questions, and uses data to drive action.

*This role is based onsite in Pleasanton, CA Monday through Friday*

Compensation

• Base Annual Salary: $170,000 - $230,000
• Annual Bonus: Up to 10%

Your Impact:

• Strategic & Operational Analytics
  • Own and evolve the company’s operational KPI framework across Sales, Marketing, Product, Customer Success, Payments, and Operations
  • Conduct deep-dive analyses to understand what is happening, why it is happening, and what to do next
  • Identify trends, risks, and opportunities through cohort analysis, funnel analysis, and segmentation
  • Translate operational performance into financial impact (revenue, margin, cash flow, unit economics)
  • Develop clear, concise narratives that explain performance vs. plan, root causes, and actionable recommendations
  • Serve as a trusted thought partner to the CFO on strategic priorities
• Cross-Functional Business Partnering
  • Partner with functional leaders to define meaningful success metrics, diagnose performance issues, evaluate trade-offs and initiatives
  • Act as an internal consultant—challenging assumptions and driving accountability through data
• Strategic Initiatives & Special Projects
  • Lead high-impact strategic projects, including:
    • Growth and retention initiatives
    • Pricing and monetization analysis
    • Efficiency and margin improvement opportunities
    • New product or market evaluations
  • Support long-range planning and key investment decisions
    

What you Bring:

• Experience
  • 8–12+ years of experience in:
    • Strategic Finance
    • Business Operations
    • Consulting (with subsequent operating experience strongly preferred)
  • Experience supporting executive leadership and board-level reporting
  • SaaS, technology, or high-growth environment experience preferred
• Analytical & Technical Skills
  • Exceptional analytical skills with the ability to work directly with large, complex datasets
  • Advanced proficiency in:
    • Excel (expert-level modeling)
    • SQL (required)
    • Business intelligence tools (Power BI, Tableau, Looker, etc.)
  • Strong understanding of financial statements and unit economics
  • Ability to independently source, validate, and analyze data
  • Exceptional storytelling with data—written and verbal
  • Extremely analytical and intellectually curious
  • Business-minded problem solver, not a passive reporter
    

Why You’ll Love Working Here: 💖

• Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
• Generous PTO: 15 accrued days, plus 10 company holidays annually.
• Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family. 🏥
• Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork. 🎟️
• Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments. 💅
• Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription. 🍽️
• Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account. 📚
• Financial Security: 401k program with 4% matching and optional life/supplemental insurance. 💰
• Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized! 🏀

Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.

Vagaro is an E-Verify employer. Learn more at www.e-verify.gov

Learn More About Vagaro:
Visit us at vagaro.com/pro and vagaro.com to learn more.]