Office Assistant

Date Opened: Tuesday, June 09, 2026 12:00 AM

Close Date: Tuesday, June 23, 2026 12:00 AM

Department: Charlotte Area Transit System Department

Administrative Support

Salary: $24.00 - $29.20 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Office Assistant Senior provides administrative and operational support to the CATS Special Transportation Service (STS) division. This position is responsible for receiving and processing all Customer Service Resolutions (CSRs), maintaining accurate maintenance and operational records, producing daily manifests, and collecting and reviewing operator pre‑trip and post‑trip forms.
Successful candidates will demonstrate strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast‑paced transit environment.

MAJOR DUTIES AND RESPONSIBILITIES

•              Type and proofread documents from drafts, forms, and notes, including reports, memos, and operational summaries.

•              Perform routine clerical work such as filing, data checking, and record updates.

•              Compile information and data for operational, statistical, and maintenance reports.

•              Complete data entry for STS operations, including CSR logs, maintenance records, and service documentation.

•              Maintain statistical and operational records; tabulate data and monitor assigned accounts or logs as directed.

•              Produce daily STS manifests for operators; verify accuracy and distribute to appropriate personnel.

•              Collect, review, and track pre‑trip and post‑trip forms; follow up on missing or incomplete submissions.

•              Receive, log, and route all Customer Service Resolutions; ensure timely documentation and follow‑up.

•              Sort and file documents and records, maintaining alphabetical and cross‑reference systems.

•              Maintain employee and operational files for STS staff and operators.

•              Receive, sort, and distribute incoming and outgoing correspondence.

•              Issue, receive, and process various forms and operational documents.

•              Answer incoming telephone calls, gather information, and direct inquiries to appropriate staff.

•              Perform other duties as assigned.

 

KNOWLEDGE, SKILLS & ABILITIES

•              Ability to operate office machines such as photocopiers, scanners, fax machines, and personal computers.

•              Ability to answer telephones, direct calls, and take accurate messages.

•              Knowledge of customer service principles, including needs assessment and service quality standards.

•              Knowledge of record keeping principles and procedures.

•              Strong verbal and written communication skills; ability to interact professionally with operators, supervisors, and customers.

•              Ability to develop and maintain positive working relationships across CATS divisions.

•              Ability to present and translate operational data into clear, understandable documents.

•              Knowledge of administrative and clerical procedures, including file management and office terminology.

 

ADA AND OTHER REQUIREMENTS

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

 

PHYSICAL REQUIREMENTS

•              Ability to sit, stand, or walk for extended periods.

•              Light to moderate lifting and carrying; occasional crouching, stooping, squatting, reaching, pushing, or pulling.

•              Adequate vision, hearing, and speech required.

•              Ability to work in an environment with frequent interruptions, which may result in some level of stress or fatigue.

•              Ability to read and comprehend written information in work‑related documents.

•              Ability to hear, understand, and distinguish speech.

 

WORKING CONDITIONS

Work is performed in an indoor office environment within the STS Operations facility. The role involves moderate exposure to operational activity, interaction with operators and supervisors, and frequent use of computers, files, and phones.

 

MINIMUM QUALIFICATIONS

•              High School Graduate or Equivalent and three years of relevant work experience

•              OR

•              Associate’s Degree and one year of relevant work experience

•              OR

•              Bachelor’s Degree

 

CONDITIONS OF EMPLOYMENT

•              Background check in accordance with City of Charlotte policy

•              Pre‑employment drug screening and physical examination

•              May be required to complete skills assessments

•              Compliance with all City and CATS policies and procedure

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.