- Location
- Macon, GA
- Workplace
- Onsite
- Department
- Customer Service
- Source
- Paylocity
Description
Description
Onsite General IT Support (Entry Level)
The primary focus of our Onsite General IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common General IT Support job duties include:
- Generating sign ins for new hires during the onboarding process
- Adding/removing and maintaining GoTo VOIP system
- Troubleshooting Network Printers
- Resolving IT support requests from employees
- Answering employee questions regarding computer systems
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings, and permissions to fix computer issues
- Installing new software and hardware drivers and updating existing ones as needed
- Updating employees on the status of their service requests
- Logging all service requests and updating tickets as needed
Requirements
Skills and Qualifications:
- High-level knowledge of commonly used software, hardware, and applications
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Demonstrated written communication skills to create useful support logs
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
Experience and Requirements:
- 1 + Years of IT support experience (Required)
- CompTIA certification is a plus
- Automotive Industry is a plus
- Ability to pass a criminal background check and drug test
Skills
CompTIA