Director, Technology Operations

Putting people first, every day
 

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

The Director, Technology Operations is a senior leadership role accountable for the performance, stability, and continuous improvement of enterprise technology operations across the firm. The role brings together traditional IT operations, end user support, and IT asset management under one leadership mandate, with accountability for operational execution, service quality, strategic planning, financial stewardship, and people leadership.

Key responsibilities include:

Operational Leadership

• Lead day-to-day enterprise technology operations with accountability for service stability, responsiveness, and operational performance.

• Oversee end user support, service desk, deskside support, field services, and operational service delivery processes.

• Establish clear operating rhythms, escalation paths, service expectations, and performance standards across operational teams.

• Ensure strong execution across incident, request, problem, change, and major incident management.

End User Services and Digital Workplace

• Own the delivery of a reliable, responsive, and business-aligned end user support experience across the firm.

• Lead continuous improvement of workplace technology services, collaboration tools, device support, and user enablement.

• Use service metrics, user feedback, and operational insights to identify pain points and improve the employee technology experience.

IT Asset Management and Lifecycle Governance

• Lead the firm's IT asset management function across hardware, software, licensing, inventory, refresh planning, deployment, recovery, and disposal.

• Ensure asset practices are governed, auditable, financially disciplined, and aligned with security, compliance, and lifecycle standards.

• Improve visibility into asset utilization, replacement planning, supportability, and total cost of ownership.

Strategy, Budgeting, and Financial Stewardship

• Contribute to the technology operating model and develop operational strategies aligned to firm priorities.

• Lead annual planning, budget development, forecasting, and in-year financial management for assigned operational functions.

• Balance service quality, risk, capacity, and investment decisions while maintaining cost discipline.

Governance, Risk, and Service Continuity

• Ensure operational practices comply with firm policies, security requirements, audit expectations, and regulatory obligations.

• Lead continuity planning for operational services, including recovery readiness, support resilience, and reduction of single points of failure.

• Identify and mitigate operational risks, including knowledge concentration, capacity constraints, and service degradation risks.

Vendor and Partner Management

• Oversee third-party service providers, managed services, and key operational vendors.

• Monitor vendor performance against agreed outcomes and lead issue resolution where required.

• Partner effectively with internal technology leaders, Firm Wide Services, and service line stakeholders to align priorities and service outcomes.

Leadership and Team Development

• Lead, coach, and develop a high-performing operations organization with a strong service mindset and clear accountability.

• Build management capability, succession depth, and role clarity across operational teams.

• Foster a culture of collaboration, responsiveness, continuous improvement, and disciplined execution.

How do we define success for your role?  

• You demonstrate BDO's core values through all aspects of your work: Integrity, Respect and Collaboration 

• You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work 

• You identify, recommend, and are focused on effective service delivery to your clients 

• You share in an inclusive and engaging work environment that develops, retains and attracts talent 

• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace 

• You grow your expertise through learning and professional development 

Your experience and education

• Undergraduate degree in Information Technology, Computer Science, Business, or a related field. Equivalent experience may be considered.

• Significant progressive leadership experience in IT operations, end user services, service delivery, or a related enterprise technology environment.

• Demonstrated experience leading managers, operational teams, and third-party service providers in a complex organization.

• Strong experience in service management, operational governance, budgeting, forecasting, and vendor management.

• Experience with IT asset management, lifecycle planning, procurement coordination, and licensing oversight.

• Proven ability to translate strategic direction into practical execution and measurable results.

Preferred:

• Experience leading operational change, service improvement, or operating model evolution.

• Experience in professional services, regulated environments, or multi-stakeholder enterprise settings.

• ITIL or related service management certification.

• Experience working across infrastructure, end user computing, application support, and service management disciplines.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. 

Our firm is committed to providing an environment where you can be successful in the following ways: 

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. 

• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. 

• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.