- Salary
- €28k – €30k
- Location
- Malta
- Workplace
- Onsite
- Type
- full-time
- Department
- Customer Service
- Seniority
- Entry
- Education
- High School
- Industry
- Gambling
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Office
- Source
- JOIN
Overview
Join NEObet's Customer Operations team as a German-speaking agent supporting users through live chat and email. Handle KYC verification, process payouts, and contribute to process improvements. Work in a collaborative environment with flexible scheduling that includes weekends and holidays. Receive relocation support if moving to Malta, plus health insurance, bonuses, and home office options.
Description
**Already living in Malta and looking for your next opportunity?**
Join our team at NEObet and take the next step in your career.
We’re a growing international sportsbook operator and are looking for a **German-speaking Customer Operations Agent** to strengthen our team on-site in Malta
## Tasks
**Your role**
You’ll be part of our Customer Operations team and ensure a smooth experience for our users:
- Support customers via **live chat & email** (German & English)
- Handle **KYC checks** and verify documents
- Ensure accurate and timely **payout processing**
- Contribute to improving and streamlining internal processes
## Requirements
**Your profile**
- Fluent **German** (written & spoken) – **must-have**
- Very good **English skills**
- Willingness to work **flexible shifts** (incl. weekends & public holidays)
**Nice to have:**
- Experience in customer support (ideally iGaming / sports betting)
- Interest in sports or betting products
**What matters most:**
- Strong communication skills & empathy
- A structured and solution-oriented mindset
- Reliability and attention to detail
## Benefits
**What we offer**
💰 **Competitive salary:** €28,000–€30,000 depending on experience
➕ **Bonus:** €1,000–€2,400 per year
✈️ **Relocation support:** Not in Malta yet? We’ve got you covered with flights and accommodation for your first weeks on the island
🏡 **Work-life balance:** 1 home office day per week – you choose
🚖 **Late shift support:** We’ll get you home safely after late shifts
🏥 **Private health & dental insurance**
🎁 **Exclusive discounts** via the Cloudigo app
🌍 **International team & great atmosphere:** Work in a supportive environment where people actually enjoy working together
🌍 **Why NEObet?**
At NEObet, you’ll work in a collaborative and friendly environment:
- Open communication & short decision paths
- Regular feedback & quarterly development talks
- Team events and a strong team spirit
- Structured onboarding to get you started quickly
**You want to be part of our great team?**
Please send your CV.
We are happy to meet you ❤️ 💙 💚
Benefits
Languages
Shift
About NEObet
NEObet is an attractive and leading provider of betting platforms in the market, operating as a growing international sportsbook operator.
