Customer Experience Coordinator I

The Customer Experience Coordinator I is responsible for providing world-class customer service and transactional support over the phone and through electronic communications. This position has primary responsibility for processing incoming product orders, complaint-intake, and providing product support referrals.

Key Duties and Responsibilities

• Process customer orders/changes/returns in accordance with CONMED policies.

• Rectify product or service problems by clarifying customer complaints and following up to ensure proper resolution.

• Respond to customer and internal partners by providing accurate, valid, and complete information.

• Partner with customer service and sales team members to meet and exceed customer service expectations.

• Identify and assess customer’s needs to achieve client satisfaction.

• Maintain pleasant and positive disposition with customers.

Requirements

• High school diploma or Equivalency

• Minimum 2 years in a customer service environment

Preferred  Education Experience

• Associate’s or bachelor’s degree

• Basic computer skills

• Strong interpersonal skills & ability to effectively communicate with customers

• Ability to actively listen and problem solve for timely resolution.

• Experience with Salesforce & Oracle

• Experience resolving customer issues that involve engaging multiple stakeholders for input

• Ability to manage multiple tasks

• Exceptional organizational skills

Expected Travel 0-20%

This position is not eligible for employer-visa sponsorship

Disclosure as required by applicable law, the hourly range for this position is $16.00 - $24.80 an hour. The actual compensation may vary based on geographic location, work experience, education and skill level. The salary range is CONMED’s good faith belief at the time of this posting. 

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.