VodafoneThree - Customer Relations Specialist

Working hours: Full time 37.5 hours per week - Mon to Fri Acting as a trusted point of contact, you'll build strong, long-term relationships while taking ownership of customer requests from start to finish across mobile and IoT services. Whether supporting new connections, billing enquiries, service changes or complex customer issues, you'll ensure every interaction is handled with care, accuracy and accountability. Build trusted customer relationships: Become the go-to contact for a portfolio of secure business customers, understanding their needs and delivering a personalised service experience Own customer requests end-to-end: Manage everything from new connections and hardware orders to billing queries, service changes and number porting, ensuring a seamless customer journey. Deliver exceptional customer outcomes: Resolve customer issues and complaints with empathy, accuracy and accountability, keeping customers informed every step of the way. Collaborate to get things done: Work closely with internal teams and stakeholders to coordinate activity, resolve complex queries and meet customer commitments. Drive service excellence: Identify opportunities to improve processes, enhance customer satisfaction and contribute to strong service and NPS performance. A customer-first mindset: Passionate about building relationships, delivering great service and creating positive experiences for customers. Strong communication skills: Able to build credibility with customers and stakeholders through clear, professional and confident communication Ownership and accountability: Takes responsibility for resolving issues, managing priorities and delivering on commitments. Attention to detail and organisation: Able to manage multiple activities while maintaining accuracy in customer communications and service delivery Experience in a customer-focused environment: Ideally within telecoms, mobile, technology or a service-driven operational role Security clearance eligibility: Eligible to obtain and maintain SC and DV clearance.