VodafoneThree - Customer Improvement Specialist

Working hours: Full time 37.5 hours per week - Monday to Friday As part of the Customer Improvement team, you'll turn insight into action, working closely with frontline teams and stakeholders to create meaningful, measurable improvements for both customers and colleagues. You'll own and manage complaints dashboards, ensuring data is accurately categorised and easy to use for insight generation You'll partner with operational teams (including VOIS and external partners) to support quality assurance, coaching, and training coordination You'll contribute to monthly insight packs, stakeholder discussions, and call listening sessions to bring the customer voice to life You'll collaborate with Customer Improvement, E2E CX, and triage teams to understand challenges and use complaints data to shape solutions You'll create and maintain engaging presentations and dashboards that provide clear, actionable insights to drive improvement plans You'll support business reviews and help track performance against CX metrics and project deliverables You'll bring experience or understanding of frontline customer experience and operational processes You'll feel confident communicating and engaging with a wide range of stakeholders You'll think analytically, using data and insights to identify trends and opportunities for improvement You'll have good Microsoft Office skills, with experience in tools like Power BI or Power Apps being a plus You'll be organised and proactive, taking ownership of tasks and delivering to deadlines You'll enjoy working collaboratively and contributing to a team that values continuous improvement and inclusivity