Customer Service and Project Support Executive

Would you like to play a key role in delivering exceptional exhibitor experiences and supporting the success of world-class events?

Are you highly organized, customer-focused, and motivated to collaborate across teams to ensure seamless event operations?

 

About our Team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

 

About the Role

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

 

Responsibilities

Responsible for sales support, including:

Managing the full exhibition participation contracting process.

Overseeing the collection process.

Preparing the exhibitor manual before the show.

Collecting all necessary information for show directory, onsite guide etc.

Communicating with vendors and providing customer service.

Collaborate with the operations team to offer on-site customer service, which includes:

Handling exhibitor registrations.

Providing support during set-up, show days, and tear-down.

Coordinate with the finance department to ensure:

That customer collection reports align with sales reports.

The exhibition floor plan matches the sales reports.

Collect all necessary information for exhibitor invoices, issue the invoices, and send them out.

 

Requirements

College degree or above.

Experience in the exhibition industry, customer service, sales support, or finance is preferred.

Patient, detail-oriented, and customer-focused.

Good communication and coordination skills.

Responsible, reliable, and looking for stable career development.

Good English reading and writing skills are preferred.

 

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

 

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical and Life Insurance: Coverage for Medical and life risk
• Long-Service Award: Recognition for loyalty and dedication
• Marriage and New Baby Gifts: Celebratory tokens for special life events
• Festivals and Birthday Gifts: Spreading joy on occasions that matter
• Annual Medical Check-up: Prioritizing employee well-being through regular health check-ups
• Paid Time Off: Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave Gazetted Public Holiday
• Family Care leave (Maternity/Paternity Leave and Adoption Leave)

 

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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