Service Delivery Analyst

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

The “IT Project Specialist” will be based in Woerden, Netherlands, reporting the Senior Director IT.

This role will conduct research on complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options. Plans and executes unit, integration, and acceptance testing, and creates specifications for systems to meet business requirements. Designs details of automated systems. Provides consultation to users involved with automated systems. Guides cross-functional linked teams to address business or systems issues.

What a typical day looks like:

 

• Develops, evaluates, and defines procedures to have products properly implemented to the Flex client infrastructure, according to all IT security baselines and policies in place
• Implements and guides Client & Desktop Team (CDT) to define procedures, standards, and technologies on global/regional/site level.
• Acts as 3rd level escalation contact for IT administrators and Global Helpdesk on CDT implementation assignments.
• Assists with maintaining CDT intranet portal information up to date.
• Monitors and enforces defined client security policies.
• Works on troubleshooting to solve problems coming from client infrastructure where data investigation requires evaluation of identifiable factors.
• Assures change control on client infrastructure and topics related to CDT implementations and procedures.
• Proposes and implements enhancements that will improve the usability, performance, and reliability of the Flex client environment in adherence with the project scope and budget.
• Prepares standard operating procedures for the day-to-day maintenance of the Flex client infrastructure and implements adequate administrative tools and processes while ensuring monitoring and controls are in place to ensure stability of systems.
• Establishes clear communication channels and ensures proper feedback mechanisms are in place with customers, peers, and cross-functional teams.
• Adheres to Service Level Agreements of Flex while ensuring timely reviews with stakeholders per communication plans.
• Ensures minimum MTTR (Mean Time to Repair), while fixing problems; follows up with proper root cause analysis, corrective & preventive actions with an aim to increase MTBF (Mean Time Between Failures).
• Accountable for overall client infrastructure security compliance and requirements.
• Proposes system enhancements (software and hardware updates) that will improve performance and reliability of clients in adherence with the project scope and budget.
• Guides, where applicable, on administrative or operational matters to ensure operations’ effective achievement of goals.
• Reviews operational goals to define success of operations; develops, modifies, and executes company policies that affect immediate operations that may also have company-wide effect.
• Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
• Implements appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.

The experience we’re looking to add to our team:

• Typically requires a bachelor’s degree or equivalent experience and training.
• Typically requires a minimum of 3 years of related experience.
• Demonstrates operations and technical skills and understanding of Flex client related functional standards.
• Demonstrates working knowledge of functional concepts and a solid understanding of Flex client standards, policies and procedures.
• Knowledge of SOX Compliance rules for Flex Systems.
• PMP by PMI Certification or similar (L25 & L26)
• Impacts the near-term (quarterly/semi-annual) operational success of the function.

 

What you’ll receive for the great work you provide:

 

• 27 PTO and 13 ATV days
• 8% holiday pay
• A bonus plan
• Discount on several insurances
• 50/50 pension contribution

AD06

Job Category

IT

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).