Senior Permits Technician (Grade 12)

Under general supervision, performs work of considerable difficulty, providing technical assistance to development permit applicants in a lead worker capacity; trains, assigns and supervises work of lower level permitting staff; this position has department specific responsibility.

(Illustrative Only) Supervises, coordinates and evaluates technical customer services activities including intake processes, permitting and enforcement services for building safety, environmental health, planning and zoning, engineering, flood control and GIS functions; services include related permitting activities in support of other county agencies; reviews applications for code requirements under the supervision of the Deputy Director; issues permits at the permit counter; assists in the maintenance and updating of the County policies and procedures which relate to permitting and enforcement processes; trains new permitting staff; provides guidance and daily oversight of assignment; assists in resolving problems of a routine nature; participates in the interview and selection process for hiring new staff; advises applicants in completing application forms for development permits; examines documents such as blueprints, drawings change orders and specifications to verify completeness and accuracy of data; confers with document originators and engineering liaison personnel to resolve discrepancies, and compiles required changes to documents; performs and reviews moderately difficult mathematical calculations; explains the requirements of building and related codes; zoning, encroachment, flood control and other county ordinances to owners, contractors, and the general public; assists customers in resolving the more complex problems surrounding the issuance of development permits; provides routine software support to employees and applicants by assisting with account registration, login issues, password resets, file uploads and downloads, inspection scheduling, payments, and other functions within the permit management software and portal; submits and follows up on support cases with vendor for completion; receives, investigates, evaluates and resolves complaints regarding processes, procedures and time lines; reviews applications and issues permits as authorized; maintains files and records, and prepares reports as required; regular and reliable attendance is required; performs other duties as assigned.

Knowledge of: County policies and procedures; knowledge of Yuma County Comprehensive Building Code, zoning regulations, and related state and local regulations;  methods and practices of building construction; Yuma County Road Functional Classification System;Yuma County Public Works Standards Volume I, II, III; environmental health specifications; office computer hardware and software applications; customer service methods and techniques.

Skill in: Providing effective customer service, including problem solving and conflict resolution; training and supervising technical and clerical support staff; conducting extensive research using computerized databases; reading and interpreting a variety of plans and specifications relevant to permit consideration; performing complex engineering calculations; establishing effective working relationships with employees, other agencies, and the public; following written and verbal instructions; communicating effectively verbally and in writing; performing mathematical calculations and computations; reviewing, training, and approving work of staff.

Ability to: Communicate effectively verbally and in writing; maintain effective working relationships with co-workers and the public;  follow written and verbal instructions; assigning and leading the work of others; planning and organizing work; ability to lift 25 pounds, bend, stoop, kneel, stand and walk.

The usual and customary methods of performing the job’s functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; generally the job requires 60% sitting, 20% walking and 20% standing; working at a computer monitor for extended periods required; the job is performed under extreme temperature variations.