Field Service Engineer

We’re hiring a Field Service Engineer at Zenergize, based in Coimbatore or Indore, to support our EV DC fast chargers and solar inverters.

You’ll be our technical support for customers, dealers and installers, by phone and on site: diagnosing faults remotely, logging and closing complaints, training our partners and keeping track of spares.

We’re looking for a Diploma or B.Tech in Electrical or Electronics with 1–4 years of service experience in inverters, UPS, EV chargers or similar products, who speaks the regional language and is open to travel. Answer technical queries from customers, dealers and installers by phone, email and WhatsApp, and resolve issues within agreed timelines. Diagnose inverter and EV charger faults remotely using error codes, monitoring apps and step-by-step troubleshooting. Log every complaint in the ticketing system and track it through to closure, with clear records of the root cause and the fix. Train dealers, installers and channel partners on installing, configuring and maintaining Zenergize products. Keep a record of spares used in the field and share service reports on a weekly and monthly basis. Follow safety procedures at every site and make sure installations meet Zenergize's standards. Diploma or B.Tech/BE in Electrical, Electronics or Electrical & Electronics Engineering. 1-4 years of experience in technical support, service or installation for solar inverters, UPS, power electronics, EV chargers or similar electrical products Good understanding of AC/DC circuits, wiring, earthing, protection devices (MCB, SPD, RCCB) and basic power electronics Basic computer skills (MS Excel, email). Experience with a ticketing or CRM tool is a plus. Clear communication in Hindi and English along with regional language, with the patience to guide non-technical customers by phone. Willing to travel to customer and installer sites, and to work flexible hours when there's an urgent breakdown. Two-wheeler and valid driving licence (preferred)