Sales Consultant

Company :

Sime Darby Auto Hyundai Sdn. Bhd.

Initiates first contact

• Plans and conducts acquisition activities in the case of select target groups in the particular market area
• Approaches and consults professional customer/interested party (e.g. via e-mail, telephone, at events)
• Makes follow-up after initial contact
• Coordinates interested party and customer appointments and delivery dates
• Establishes and secures contacts with interested parties
• Provides information about improvements and expansions to the car prorammes to be offered and to the car presentation and providing recommendations to the sales manager
• Regularly checks the inventory and fair market prices and uses these to derive recommendations for the sales manager
• Makes sure customer data are stored in CRM system

 

Performs the need analysis

• Performs customer need analysis
• Systematically presents the car while creating a clear customer connection
• Gives statement of benefits based on the reasons for purchase
• Helps the customer to experience the car with all five senses
• Organizes the test drive with the need-based car

 

Prepares the offer of purchase and closes the deal

• Checks pricing regularly
• Negotiates price/conditions (including FS-offers and trade-in and under consideration of current sales promotion measures)
• Offers follow-up
• Conducts commercial evaluation

• Establishes the acceptance price in coordination with the sales manager

• Advises customers and potential customers about insurance services and used car warranties
• Assumes responsibility for the cleanliness, flawlessness, and operational readiness of the cars
• Prepares the contract: Drafts the contract, defines the price / conditions under consideration of trade-in
• Finalizes sales / obtains order confirmation

 

Coordinates the car delivery/handover

• Schedules delivery
• Initiates preparation of the car in the contractually stipulated delivery condition
• Creates necessary car and customer documents
• Arranges delivery in a customer-oriented manner
• Provides car information