HR Operations & Reporting Assistant

About the Job:

• Assist with coordinating company training programs, including new-hire onboarding, compliance training, leadership development, and other assigned learning initiatives.
• Schedule training sessions, maintain participant rosters, send communications and reminders, and support coordination among trainers, stores, managers, and participants.
• Track enrollment, attendance, course completion, assessments, and required follow-up; identify missing or incomplete records and communicate outstanding items to the appropriate team members.
• Maintain accurate training records, trackers, files, and learning system data in accordance with established processes and deadlines.
• Prepare training materials, sign-in sheets, job aids, presentations, certificates, and other program documents as requested.
• Support training logistics, including room setup, virtual meeting coordination, materials distribution, and participant communications.
• Assist with formatting, updating, organizing, and maintaining current versions of training materials, SOPs, and job aids.

• Maintain, develop, and update Excel spreadsheets, Google Sheets, training trackers, dashboards, and reporting tools to organize and monitor training activities.
• Compile, organize, and analyze weekly, monthly, and ad hoc training data to identify trends, monitor completion rates, and support operational decision-making.
• Perform basic data analysis and validation to identify missing information, duplicate records, completion discrepancies, and overdue training, escalating findings as needed.
• Create and improve spreadsheet templates, formulas, automated tracking tools, and reporting processes to improve data accuracy and operational efficiency.
• Leverage AI tools to assist with spreadsheet development, formula creation, data organization, reporting, troubleshooting, and workflow automation.
• Utilize AI and digital tools to develop training materials, instructional guides, learning modules, presentations, and other operational resources.
• Explore and apply new technologies and AI-assisted solutions to streamline administrative tasks, improve workflows, and support training initiatives.
• Maintain accurate training documentation and organized records to support reporting and audit readiness.

• Provide day-to-day administrative support to the Training & Operations Support team and assist with assigned projects and initiatives.
• Respond to routine training-related questions and requests; route policy, performance, employee relations, or other higher-level matters to the appropriate HR or Training team member.
• Collect information and follow up with stores, managers, and participants regarding training schedules, documentation, assessments, and program requirements.
• Support coordination of store visits, meetings, training sessions, and special projects as assigned.
• Partner with HR, Operations, and other cross-functional teams to help ensure training communications and administrative processes are completed consistently.
• Perform other duties as assigned to support training, operations, and organizational initiatives.

• Associate degree or higher in Human Resources, Business Administration, Business Analytics, Information Systems, Communications, Education, or a related field is preferred. Equivalent education, coursework, or relevant experience may be considered.
• 0–2 years of experience in Human Resources, business operations, administrative support, training coordination, data management, or a related field. Retail, food service, logistics, or multi-location experience is a plus.
• Working knowledge of Microsoft Office, particularly Excel and PowerPoint, and Google Workspace, including Google Sheets and Google Slides.
• Familiarity with spreadsheet functions, formulas, data organization, filtering, sorting, and basic reporting. Ability to create, modify, and maintain spreadsheets and tracking tools.
• Familiarity with AI tools for applying to spreadsheet development, data organization, content creation, and workflow improvement.
• Strong analytical and problem-solving skills, with the ability to review information, identify discrepancies, recognize patterns, and organize data accurately.
• Comfortable learning new software, digital tools, and technology to support training development, reporting, and operational processes.
• Strong attention to detail and ability to manage multiple assignments, prioritize deadlines, and maintain accurate records.
• Clear verbal and written communication skills with a professional and service-oriented approach.
• Ability to handle confidential information with appropriate discretion.
• Willingness to learn, take initiative, and work independently as well as collaboratively in a team environment.
• Bilingual in English/Mandarin or English/Spanish is preferred.
• Must be legally authorized to work in the United States without sponsorship.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

• Employment Type: Full Time.
• Location: Onsite: 6338 Regio Ave., Buena Park, CA 90620.
• Travel: Occasional travel to store or training locations may be required.
• Available to work on weekends and holidays as necessary.

• Medical, Dental, Vision, and Life Insurance.
• 401(k) Retirement Savings Plan with 4% Company Match.
• Long-Term Service Award.
• Employee Discount.
• Paid Time Off.