Sr. Business Analyst/Technical Project Manager

About the Opportunity:

As a Senior Business Analyst / Technical Project Manager at Laufer Group International, you will lead process improvements and technology projects supporting global logistics, freight forwarding, and customs brokerage operations.

You will join our Business Process and Quality (BPQ) Department—Laufer’s “Think Tank” and Innovation Center—and partner with business leaders, operational teams, technology professionals, and external vendors. From gathering requirements and analyzing workflows to implementing software and measuring results, you will turn business challenges into practical solutions.

This role is ideal for a logistics professional who combines business analysis, project management, and hands-on SQL skills with the ability to independently lead complex projects.

Why Laufer Group International:

Headquartered in New York, with six additional U.S. offices and a global partner network, Laufer delivers customized air and ocean freight forwarding, customs brokerage, and supply chain solutions. We combine technology, industry expertise, and exceptional service to solve our customers’ logistics challenges.

· Competitive annual salary of $100,000–$135,000, depending on experience

· Medical, dental, and vision coverage with company cost-sharing

· Health Savings Account medical plan option with a company contribution, Medical Bridge Program, and medical and dependent care Flexible Spending Accounts

· Company-paid short-term disability, long-term disability, life, and AD&D insurance

· 401(k) retirement plan with a generous company match

· Paid time off exceeding four weeks by year five

· Company-paid Employee Assistance Program and Employee Recognition Program

· Giveback Program providing $500 per employee annually for charitable donations, plus commuter benefits for employees traveling to and from the NYC office

What You’ll Do:

· Analyze and document freight forwarding, customs brokerage, and supply chain workflows to identify operational challenges and improvement opportunities.

· Partner with stakeholders across departments to establish priorities, define project scope, and translate business needs into clear requirements.

· Develop process maps, functional specifications, and technical requirements, including integration needs for existing systems.

· Evaluate software, automation, and process improvement solutions; quantify expected benefits, costs, risks, and success measures.

· Build and manage project plans covering schedules, deliverables, dependencies, and responsibilities across internal teams and external vendors.

· Lead projects from discovery and solution design through implementation, training, adoption, and post-launch evaluation.

· Use SQL queries and operational data to investigate issues, validate assumptions, support testing, and measure results.

· Coordinate system testing and user acceptance testing (UAT) to confirm solutions meet business requirements.

· Manage project risks, issues, and scope changes while providing clear updates and recommendations to stakeholders.

· Create process documentation and training materials, support change management, and verify that improvements deliver the intended outcomes.

What We Are Looking For:

· 7–10 years of global logistics experience, with detailed knowledge of freight forwarding and customs brokerage products, processes, and operations.

· At least five years of experience delivering software or technology projects, including implementing new systems, applications, or tools.

· Demonstrated ability to independently manage complex projects using a structured approach to analysis, planning, solution design, testing, and change management.

· Intermediate SQL proficiency, with the ability to query data, investigate problems, and validate information.

· Experience gathering requirements, documenting workflows, developing functional specifications, and defining system integration needs.

· Strong analytical skills, attention to detail, and a hands-on approach to investigating data, configuring systems when appropriate, and resolving implementation challenges.

· Excellent communication, relationship-building, presentation, influencing, and conflict-resolution skills, with the ability to explain technical information to different audiences.

· Experience collaborating across multiple locations and time zones, with a proactive approach and ownership of project outcomes.

Salary Range: $100,000–$135,000 annually, depending on experience.

Where You’ll Be: 20 Vesey St, New York, NY 10007

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