Collections Administrator

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum Requirements:

• Namibian Citizenship.
• Grade 12 with minimum of 25 points.
• Tertiary qualification will be an advantage
• 1-3 years relevant experience.
• Computer literacy in Microsoft office (Word, Excel, Outlook, PowerPoint).
• Ability to analyse, Interpret and action client accounts.
• Ability to prioritise and meet deadlines.
• Strong administrative skills.

Job Specification:

• Perform daily collections administration tasks in payroll collections and EFT collections and legal recoveries including pay-date-management.
• Meet daily/ weekly targets.
• Timely and effective collection of instalments.
• Ensure cases are worked within the required Quality standards and turnaround time.
• Improve the overall collections performance and legal recoveries and reduce debt write-off.
• Compile and dispatch monthly instalment due lists to clients.
• Make outbounds calls in accordance with predetermined schedules.
• Follow up on arrear instalments via telephone in adherence with productivity standards.
• Ensure correct matching of receipts.
• Attend and resolve client queries.
• Drive Proactive management of client file; and
• Provide ad-hoc and weekly reporting as and when required.

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Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

18 November 2026 , 23:59

The Old Mutual Story!