Sales Operations Analyst - OEM

Job Title: Sales Operations Analyst - OEM
Location: Santa Clara, CA (onsite)
Duration: 12+ months (conversion possible)

Job Description:
Support with quoting, POs intake, and fulfilling orders across standard OEM and "OEM Lite" sales motions.
Serve as the central operational point of contact for field requests (nokia.quotes and nokia.presales distribution lists)
Intake of Nokia Deal Registration and Quote Request
Quote process OEM and OEM Light: creation, approval, submission to Nokia
Quote process alignment in OEM Light: produce quotes for support only, and connect those with the HW/SW quote to end-customer (coordinate with end-customer sales team)
Updating of Quote Tracker (internal and Nokia)
Keep track of Quote SLAs and feed that back into MBRs
Interface daily with Deal Desk, Field Sales, and Regional Teams to support order intake and ensure correct booking, fulfillment, and accurate CRM maintenance.
Review Nokia orders and support with order booking according to agreed SLAs
Update Nokia on the delivery status of the orders
Expedite orders when necessary
Keep track of orders delivery accuracy and feed that back into MBRs
Coordinate custom supply models and delivery processes.
Coordinate PERs with Nokia
Trigger install services team once PER is received
Update final install addresses in SFDC
Monitor and audit OEM incentive funding commitments and track payments to Nokia.
Assist in generating sales reports and in MBRs with Nokia.
Manage logistics, inventory, and Evaluation Agreements for lab equipment allocated across global integration labs (e.g., Sunnyvale, Tampere, Naperville).
Track action items from weekly cadence meetings and MBRs
Keep our SOP always updated
Liaise with OEM PM to shape internal processes and tools to better support the OEM model
Maintenance of the Everpure-Nokia Microsite.

Experience: 
min 3 years of sales operations, deal desk, or partner operations experience in enterprise IT, storage, or telecommunications environments.
Bachelors degree required
Familiarity with OEM sales models or other complex order-to-cash processes, multi-tiered channel structures, and hardware/software support models.
Proficiency in CRM software (SFDC), ERP system workflows, deal desk procedures, and financial reporting.
Ability to drive alignment across cross-functional teams, specifically Deal Desk, Logistics, and Global Sales.
Capability in modeling and process documentation (e.g. SOPs, RACI diagrams).
Languages:  English. Other languages a plus (Spanish, Portuguese, French)

Key Performance Indicators (KPIs)
On-time turnaround and accuracy of OEM price quotes and booking execution.
Smooth implementation and compliance of OEM / OEM Lite SOPs.
Accurate financial tracking and reporting.
Efficient lab equipment deployment and contract turnaround.