Accounts Receivable Officer

Mandarin Oriental, Desaru Coast is looking for an Accounts Receivable Officer to join our Finance Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Accounts Receivable Officer is responsible for managing the hotel's daily accounts receivable activities, ensuring that all outstanding receivables are accurately recorded, monitored, reconciled, and collected in a timely manner.

The position will maintain accurate customer accounts, follow up on outstanding balances, process payments, perform reconciliations, and ensure compliance with hotel financial policies and internal controls.

As Accounts Receivable Officer you will be responsible for the following duties:

Accounts Receivable Operations

• Manage the daily Accounts Receivable function and ensure transactions are accurately recorded.
• Maintain accurate customer and company accounts in the accounting system.
• Process and post payments, receipts, credit notes, and other AR transactions accurately and timely.
• Review and verify supporting documents for billing and collection transactions.
• Ensure all invoices and statements are issued accurately and within the required timeline.
• Monitor outstanding balances and follow up on overdue accounts.
• Maintain proper filing and documentation of AR transactions.

Billing & Collection

• Prepare and issue invoices and statements to customers, companies, travel agents, corporate accounts, and other business partners.
• Follow up with customers on outstanding balances and overdue payments.
• Communicate professionally with customers regarding billing queries and payment status.
• Coordinate with Front Office, Sales, Events, Reservations, and other departments to resolve billing discrepancies.
• Escalate long-outstanding or disputed accounts to the Finance Manager when required.
• Assist in maintaining an effective collection process to support the hotel's cash flow.

Reconciliation

• Perform regular reconciliation of customer accounts and identify discrepancies.
• Reconcile daily postings and payment receipts against supporting documentation.
• Assist with credit card, bank, and other payment reconciliations where required.
• Investigate and resolve differences between the accounting system and supporting records.
• Ensure all outstanding items are properly followed up and cleared.

City Ledger

• Maintain and monitor hotel city ledger accounts.
• Review city ledger transactions to ensure charges are supported and properly authorized.
• Monitor corporate, group, banquet, travel agent, and other city ledger accounts.
• Ensure credit limits and payment terms are adhered to.
• Follow up on overdue city ledger balances and provide regular updates to the Finance team.

Month-End Closing

• Assist with month-end closing activities for Accounts Receivable.
• Prepare AR ageing reports and supporting schedules.
• Ensure all outstanding balances and transactions are properly recorded before month-end closing.
• Assist with the preparation of provisions for doubtful or overdue accounts where required.
• Ensure AR balances are properly reconciled and supported.

Internal Controls & Compliance

• Comply with hotel financial policies, procedures, and internal controls.
• Ensure all billing adjustments, credit notes, write-offs, and refunds have the appropriate authorization.
• Maintain confidentiality of customer and financial information.
• Assist with internal and external audits by providing relevant AR records and supporting documents.
• Identify and report unusual transactions, discrepancies, or potential control weaknesses.

As Accounts Receivable Officer, we expect from you: 

Educational Background

• Diploma or Degree in Accounting, Finance, or a related field.
• Minimum 2–3 years of relevant Accounts Receivable or accounting experience, preferably within the hotel or hospitality industry.
• Experience in hotel accounting systems or SCM Check and Sun systems is an advantage.

Skills

• Good knowledge of accounting principles and Accounts Receivable processes.
• Good knowledge of Microsoft Excel.
• Good command of written and spoken English.
• Strong numerical and analytical skills.
• Good communication and interpersonal skills.
• Detail-oriented and highly organized.
• Strong attention to accuracy and deadlines.
• Good communication and customer service skills.
• Proactive and persistent in following up outstanding payments.
• Strong integrity and confidentiality.
• Able to work independently and as part of a team.
• Able to work effectively in a fast-paced hospitality environment.

 Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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