- Location
- Delhi, India · Bengaluru, India · Chennai, India · Gurugram, India · Hyderabad, India · Mumbai, India · Ahmedabad, India
- Workplace
- Remote
- Type
- Full-time
- Department
- Sales
- Source
- Keka
Description
Job Title: Business Development Executive
Location: [Remote]
Experience: Experience in B2B Sales / Account Management (preferably in HR Tech / SaaS)
Employment Type: Full-time
Job Overview:
We are looking for a dynamic and results-driven Account Manager to drive revenue growth by managing and expanding relationships with our existing clients. This role is crucial in identifying opportunities for upselling and cross-selling additional HR SaaS modules/products that align with the client’s industry needs.
The ideal candidate will be a proactive relationship builder who understands client pain points, effectively communicates the value of our solutions, and ensures long-term customer success.
Key Responsibilities:
Revenue Growth & Upselling:
- Drive upsell opportunities by identifying additional HR modules that enhance client experience and productivity.
- Develop a deep understanding of the client’s usage patterns, business needs, and expansion potential.
- Proactively engage clients to educate them on the value of additional features, premium plans, or higher-tier services.
Cross-Selling & Business Expansion:
- Identify potential cross-sell opportunities by analysing industry trends and the client’s business model.
- Recommend relevant products/modules that complement their existing setup.
- Collaborate with internal teams (Product, Sales, and CSM) to create personalised sales strategies.
Client Relationship Management:
- Build and maintain strong relationships with key stakeholders within client organizations.
- Conduct regular business reviews with clients to assess their evolving needs and align solutions accordingly.
- Act as a trusted advisor, ensuring client satisfaction and retention while maximising revenue.
Collaboration & Reporting:
- Work closely with the CSM and Sales teams to track customer lifecycle stages and identify expansion opportunities.
- Maintain accurate records of client interactions, upsell/cross-sell efforts, and deal progress in the CRM.
- Share client feedback with internal teams to improve product offerings and service experience.
Key Skills & Qualifications:
- Experience in B2B SaaS sales / account management (preferably in HR Tech).
- Proven track record of achieving upsell and cross-sell targets.
- Strong understanding of HR SaaS products (Payroll, ATS, PMS, LMS, etc.) and how they fit into various industries.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to analyze client needs and match them with the right product solutions.
- Proficiency in using CRM tools (HubSpot, Salesforce, or similar).
- Self-motivated, proactive, and target-driven with a customer-first mindset.
Why Join Us?
- Work with a leading HR Tech SaaS company with a fast-growing customer base.
- Opportunity to make a direct impact by driving revenue growth.
- Collaborative and growth-oriented work culture.
Skills
SalesforceHubSpotUpsellingNegotiation