Senior Manager Program Management

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

At Publicis Sapient, we’re looking for a Senior Manager, Program Management to lead a large-scale Point of Sale (POS) transformation program for one of the region’s leading retailers.

 

In this role, you will operate as an embedded, trusted delivery leader, partnering closely with client business and technology executives to drive a complex, multi-year transformation across POS, Supply Chain, and Retail Operations.

This is a high-impact leadership role where success is measured not only by delivery, but by tangible business outcomes, operational efficiency, and elevated customer and associate experiences.

 

Your Impact

Enterprise Program Leadership

• Lead the end-to-end delivery of a large-scale POS transformation program, from strategy and roadmap definition through execution and stabilization.
• Orchestrate multiple workstreams across POS platforms, supply chain, store operations, integrations, and data ecosystems.
• Ensure alignment between technology initiatives and business objectives, driving measurable value.

Client Partnership & Leadership

• Act as the primary delivery partner to client leadership, embedding within their organization and aligning on priorities, governance, and operating rhythms.
• Build trusted relationships with senior stakeholders and executive sponsors, influencing decisions and driving alignment.
• Represent Publicis Sapient as a credible, strategic delivery leader.

Program Governance & Execution Excellence

• Establish and lead robust program governance frameworks, including roadmap planning, dependency management, and executive reporting.
• Proactively manage risks, scope, budget, timelines, and quality across a complex transformation landscape.
• Ensure transparency and accountability through data-driven reporting and KPIs.

Cross-Functional Orchestration

• Coordinate globally distributed teams across product, engineering, client teams, and third-party vendors.
• Drive alignment across multiple functions, ensuring seamless collaboration and execution.
• Operate effectively in hybrid delivery environments (Agile at scale, SAFe, and hybrid models).

Value-Driven Transformation

• Ensure all initiatives are tied to business outcomes, including scalability, operational efficiency, and improved customer and in-store experiences.
• Continuously optimize delivery approaches to enhance speed, quality, and impact.

Responsibilities

Skills & Experience

• 15+ years of experience leading large-scale, enterprise transformation programs.
• Proven track record delivering POS modernization or retail transformation initiatives in complex environments.
• Strong expertise in Supply Chain and Retail Operations, including integration with POS, inventory, fulfillment, and logistics systems.
• Demonstrated success managing multi-year, multi-workstream programs with high business and technology complexity.
• Experience working in client-embedded or staff augmentation models, partnering closely with client leadership teams.
• Deep expertise in program governance, financial management, risk mitigation, and delivery excellence.
• Strong experience engaging with executive stakeholders and steering committees, with the ability to influence without authority.
• Familiarity with Agile at scale (SAFe), hybrid Agile/Waterfall delivery models.
• Excellent communication and leadership skills, with the ability to translate complex delivery topics into clear executive insights.

 

 

Qualifications

Set Yourself Apart With

• Experience leading large-scale retail or omnichannel transformation programs.
• Exposure to modern POS platforms, digital commerce, and store technology ecosystems.
• Strong consulting background with experience in client-facing leadership roles.
• Proven ability to drive organizational change and transformation at scale.
• Experience working across LATAM or global distributed teams.

Additional Information

**This is a Full- Time opportunity with all the statuary benefits per Mexican Law and is only available for candidates based in Mexico City as it requieres going to the office twice a week.**

 

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work-life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]