Senior IT Support Engineer

Antisyn (www.antisyn.com) is seeking a persuasive, self-starter motivated by control over his/her own activities and autonomy in solving problems, to join us as a Senior Network Engineer (Senior IT Support Technician) in our fast growing and dynamic company. We are an outsourced IT services company for small to mid-sized businesses in Jacksonville, FL and the surrounding areas. We handle support, consulting, project management, proactive management, and more. We are a growing company looking to add an energetic and talented member to our award-winning support team.

 

This senior engineer must be able to independently troubleshoot problems on multiple technologies/platforms. The ideal candidate will provide exceptional, friendly phone and email support while resolving a variety of technological issues - ranging from an offline printer to system-wide malfunctions. Our wide range of clientele ensures that no two days are the same while we provide our expertise for all industries. The right candidate will be an enthusiastic, proactive “doer” with a minimum of five years’ experience in IT Support and excellent written and verbal communication skills. He or she will have exceptional customer service and problem-solving skills, and have the ability to think abstractly to solve both complicated problems and more basic support needs. This position will have great potential for personal and professional growth within the company.

 

Duties and responsibilities for our Senior IT Support Technician include:

• Provide friendly customer service and IT support to our customers’ end users and business technologies
• Provide high-quality technical support for Desktops, Servers, Networks and Applications
• Quickly identify root cause of often-complex IT issues and work diligently to research and solve the issues and eliminate recurring tickets
• Work collaboratively with internal team to solve problems quickly and efficiently
• Instill confidence for customers through clear and effective communication

 

Qualifications for the IT Support Technician include:

• Minimum of 5 years’ experience in IT Support
• Experience with managing firewalls and network equipment (including SonicWall, Cisco, etc.)
• Experience supporting and troubleshooting Windows servers (Active Directory, DNS, DHCP, Group Policy, Exchange, SQL, Terminal Services, etc.)
• Excellent communication and problem-solving skills
• Ability to work well under pressure

 

At Antisyn, we pride ourselves on improving the reliability and security of computer networks while also working to reduce IT costs and network downtime at a fraction of typical IT or computer support costs. We have a unique approach designed to help our clients get dramatically different results than with our competitors, and we have a culture of taking care of both our customers and employees. Company outings, LAN parties, lunches, paintball and go-kart racing are just some examples of the fun we have as a team. If you value hard work and are dedicated to being the best, then you will fit into this supportive environment.

 

To the qualified Senior IT Support Technician, we offer:

• $50,000-$80,000 salary, commensurate with experience
• Health, vision, and dental package
• PTO and paid holidays
• Certification and education reimbursement
• Limitless growth potential
• Opportunity to work with an expert, collaborative team