Applications Analyst II - Microsoft 365 and End-User Applications

POSITION SUMMARY:

The Application Analyst is responsible for aligning technology solutions with business strategies for a variety of end-user applications. The Application Analyst functions as technical liaison and broker of services with various vendors. The Application Analyst must develop and maintain credibility and effective working relations with both clinical/business customers and IT personnel. The Application Analyst must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic organizational goals.

Position: Applications Analyst II - Microsoft 365 and End-User Applications       

Department: Service Desk

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Provide support to assigned customers in defining or designing business processes and identifying enabling technologies based on customer requirements.
• Work closely with IT training team to provide end-user training and create/update training documentation for end-user applications.
• Administer licenses for end-user applications, including Docusign, Survey Monkey, Monday.com, Adobe, and Zoom.
• Serve as end-user facing subject matter expert for Microsoft Office 365 products, including Teams and OneDrive.
• Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors’ practices relevant to the assigned client business.
• Assess near-term needs, utilizing structured interview processes to establish business priorities.
• Consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities.
• Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.
• Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to achieve a resolution.
• Responsible for proactively identifying opportunities to apply technologies to business processes.
• Perform other duties as assigned or necessary.

JOB REQUIREMENTS

EDUCATION

Required Education and Experience:

Associates Degree  required in Information Technology, Computer Science, or a related field, with at least 2 + years relevant experience in an IT analyst role administering/overseeing multiple applications; OR equivalent combination of education and experience.

Preferred Education and Experience:

Bachelor's degree in IT, Computer Science, or related field.

4 years in an IT analyst role administering/overseeing multiple applications, writing training documentation, and working with Microsoft O365 Teams and OneDrive.

Certifications Required:

None

Certifications Preferred:

Microsoft 365; ServiceNow

Knowledge, Skills, and Abilities:

• Knowledge of the assigned business area's products and processes.
• Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.
• Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment.
• Strong written communication skills, including project documentation and technical writing.
• Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization
• Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.
• Ability to solve problems often spanning multiple environments in a business area.
• Understanding of how IT affects an organization and ability to link it to redesigned business process
• Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
• Expertise in Microsoft O365 products

Compensation Range:

$71,500.00- $104,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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