Inside Sales/Customer Service Representative (CSR)

Join the Rapid Roofing Team and Make an Impact!Get ready to be part of an exciting and fast-paced environment at Rapid Roofing, where we’re revolutionizing the roofing industry with our commitment to customer service, innovative solutions, and top-notch craftsmanship. As the Customer Service Representative (CSR), you will play a crucial role in supporting our outside sales team, ensuring that every customer interaction is exceptional and that deals move forward with speed and precision. Your mission? Maximize the effectiveness of our outside sales team and deliver a smooth, seamless experience for our homeowners. www.careerswithrapid.com - to learn more about our culture and opportunities.If you're looking for a role that’s more than just a job, where your hard work is recognized and your growth is prioritized, then look no further. You’ll be a key part of our team, helping our outside sales pros bring the Rapid Restore experience to homeowners. We're fast-growing, fast-moving, and we want people like you who are ready to bring their best every day. Who We Are: Rapid Roofing is THE fastest-growing, customer-obsessed retail residential roofing company in Long Island, New York. We take pride in delivering the best roofing services out there, with a team culture that’s tight-knit, innovative, and laser-focused on our clients’ needs. We work hard and we take ownership, and we’re looking for a like-minded CSR to join our ranks and help take our customer experience to the next level. About the Role: As a Customer Service Representative (CSR), you’ll be the engine that keeps our sales pipeline moving. You’ll support our outside sales team by coordinating with homeowners before their in-person meetings, following up after, and ensuring every detail is handled with care. You’ll be the critical link between the customer and our project advisors, setting the stage for success and keeping the communication flowing. What’s In It For You?Competitive Base Salary with room to growFull Benefits Package including health, dental, and vision insurancePaid Training – No roofing experience? No problem. We’ll get you up to speed fast401(k) with Matching – We care about your future as much as you doPTO and Paid HolidaysGrowth Opportunities – We’re a fast-growing company, and if you’ve got ambition, we’ve got space for you to grow with usEnvironment - Work in a supportive, high-energy environment where your contributions are valued and appreciated.Responsibilities:Maximize Sales Opportunities: You’ll be the secret weapon that keeps our sales team firing on all cylinders. Your job? Help set the stage for success.Customer Communication: You’ll handle calls, emails, and everything in between to make sure our homeowners are ready for their in-person meetings with the sales team.Scheduling & Coordination: Work closely with homeowners to set up consultations and inspections. You're the glue between the customer and the outside sales team.Follow-Up & Support: Keep the ball rolling by following up on leads, scheduling Zoom calls with out-of-town clients, sending estimates, and making sure no deal falls through the cracks.Direct Mail & Personal Touches: Sending handwritten notes or direct mail? Yeah, we’re all about making customers feel like they're more than just another name on a list.Teamwork Makes the Dream Work: You’ll be the go-to support for our outside sales team, ensuring they have everything they need before and after meetings to close deals.Sales Life-Cycle Management: You’re in it from start to finish, supporting the process, and making sure we’re crushing it at every stage.What We’re Looking For:1-2 Years of Sales or Customer Service Experience (roofing or construction experience is a bonus, but we’ll train you either way)Organized & Detail-Oriented: You can juggle a hundred things without dropping any.Strong Communicator: If you love talking to people and making sure they’re taken care of, this is the job for you.Tech-Savvy: Comfortable using CRM systems, scheduling tools, and email.Problem Solver: You don’t get rattled; you find solutions.Team Player: Collaboration is key here. We’re all about working together to crush goals.Who You Are:A highly organized, detail-oriented person who thrives in a fast-paced environment.A strong communicator who can juggle calls, emails, and meetings without missing a beat.Someone who’s comfortable with technology and has experience using CRMs.A people-person who loves interacting with customers and team members alike.Driven by results and willing to do whatever it takes to advance the sale.Someone who takes ownership and pride in their work, understanding the vital role you play in the company’s success.www.careerswithrapid.com - to learn more about our culture and opportunities. Job Type: Full-timePay: $45,000.00 - $65,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceOn-the-job trainingPaid time offVision insuranceShift:Day shiftExperience:Sales: 1 year (Preferred)Customer service: 1 year (Preferred)Location:Ability to Commute: Bohemia, NY (Preferred)Work Location: In person www.careerswithrapid.com - to learn more about our culture and opportunities. APPLY HERE OR AT - WWW.CAREERSWITHRAPID.COM