- Location
- Netherlands · Hilversum, NH
- Department
- Customer Care, Service
- Source
- Greenhouse
Description
Role Summary
You will be the frontline voice of Lucid Motors for customers, delivering a premium, seamless, and human‑centered experience that reflects the brand’s commitment to innovation and luxury. This role blends technical understanding, problem‑solving, and hospitality to support owners and prospective customers throughout their journey.
Key Responsibilities
- Customer Support & Experience
- Serve as the primary point of contact for inquiries via phone, email, chat, and in‑person interactions at Lucid Studios.
- Provide clear, accurate, and empathetic guidance on vehicle features, charging, software updates, service appointments, and ownership questions.
- Resolve issues efficiently while maintaining a luxury‑brand tone and experience.
- Service Coordination
- Schedule and manage service appointments with Service Centers and Mobile Service teams.
- Track service cases, follow up proactively, and ensure customers feel informed and supported throughout the process.
- Technical & Product Knowledge
- Maintain a deep understanding of Lucid vehicles, software features, charging infrastructure, and the EV ecosystem in Germany.
- Customer Advocacy
- Capture customer feedback and escalate recurring issues to improve processes, product quality, and overall experience.
- Represent the Lucid brand with professionalism, enthusiasm, and a solutions‑oriented mindset.
Qualifications
- Experience in customer service, automotive, EV, luxury retail, or tech environments.
- Strong communication skills in German and English, French will be great.
- Ability to handle complex inquiries with patience, clarity, and empathy.
- Comfortable working with CRM systems, digital tools, and fast‑changing technology.
- A passion for sustainability, innovation, and premium customer experiences.
Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable local laws and regulations.
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
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