- Type
- Full-time
- Department
- Operations
- Seniority
- Manager
- Source
- RecruiterFlow
Description
Operations Manager – Complex Care
North West/Midlands
Competitive Salary + Bonus + Benefits (DOE)
Competitive Salary + Bonus + Benefits (DOE)
An exciting opportunity has arisen for an experienced Operations Manager – Complex Care to join a growing, values-driven organisation delivering high-quality complex care services across the North West.
The organisation has a strong reputation for supporting individuals with highly complex needs, including learning disabilities, mental health conditions, and physical health requirements within community and supported living settings. With a focus on quality, compliance, and person-centred outcomes, the business is continuing to expand its complex care provision and is seeking a strong operational leader to support this growth.
This is a key leadership role, ideal for someone who thrives in a fast-paced environment and is passionate about driving high standards across multiple services.
Key Responsibilities
- Oversee the operational delivery of complex care services across the region
- Support and manage Registered Managers and service leads
- Ensure services are fully compliant with CQC regulations and quality standards
- Drive service improvement, quality assurance, and performance management
- Support mobilisation of new complex care packages and service growth
- Work closely with business development and clinical teams to ensure successful delivery
- Monitor KPIs, budgets, and operational performance across services
- Lead on safeguarding, risk management, and incident response
- Promote a culture of high-quality, person-centred care
Requirements
- Proven experience in an Operations Manager or senior leadership role within complex care
- Strong understanding of CQC frameworks and compliance requirements
- Experience overseeing multiple services or large-scale care operations
- Background in complex care, supported living, or community care
- Excellent leadership, communication, and organisational skills
- Commercial awareness and experience supporting service growth
- Ability to travel across the region as required
What’s on Offer
- Competitive salary with bonus structure
- Opportunity to play a key role in a growing complex care division
- Supportive senior leadership and collaborative culture
- Clear progression opportunities within a growing organisation
- Ongoing professional development
If you’re an experienced operational leader looking to make a real impact within complex care services, we’d love to hear from you for a confidential conversation.
Skills
Risk ManagementCompliance
