Sr. HR Generalist

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to OKANA Resort and Indoor Water Park. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What are we looking for?

What you will have an opportunity to do:

Senior Human Resources Generalist

OKANA Resort & Indoor Waterpark
Department: Human Resources
Reports To: Director of Human Resources
Employment Status: Full-Time
Classification: Exempt

Position Summary

The Senior Human Resources Generalist serves as a senior-level member of the Human Resources team and provides comprehensive HR support across OKANA Resort & Indoor Waterpark. This position is responsible for supporting employee relations, investigations, performance management, compliance, leave administration, talent management, training, employee engagement, and day-to-day HR operations.

The Senior HR Generalist works closely with the Director of Human Resources, HR leadership, department leaders, and employees to ensure consistent application of company policies, employment practices, and HR procedures throughout the property.

This role requires an experienced HR professional who demonstrates sound judgment, confidentiality, strong employee-relations capabilities, and the ability to independently manage complex HR matters within a high-volume hospitality environment.

Essential Duties & Responsibilities

Employee Relations & Investigations

• Serve as a senior HR resource for employees and department leaders regarding workplace concerns, policy interpretation, performance, attendance, conduct, and employee relations.

• Conduct and document workplace investigations involving employee complaints, misconduct, harassment, discrimination, retaliation, workplace behavior, and other policy concerns.

• Conduct interviews, gather statements, review available documentation and evidence, and prepare objective investigation findings.

• Partner with the Director of Human Resources on complex or high-risk employee relations matters.

• Provide guidance to leaders regarding appropriate coaching, corrective action, performance improvement plans, and separation recommendations.

• Maintain complete, accurate, confidential, and timely employee relations documentation.

Performance Management & Leadership Support

• Coach and advise managers regarding employee performance, accountability, attendance, workplace expectations, and progressive discipline.

• Assist leaders with the development and administration of Performance Improvement Plans (PIPs).

• Review corrective-action documentation for consistency, appropriate supporting information, and alignment with company policy.

• Support leadership in addressing performance concerns before they escalate into significant employee relations issues.

• Participate in difficult employee conversations and corrective-action meetings as appropriate.

HR Compliance

• Support compliance with applicable federal, state, and local employment laws and company policies.

• Assist with matters involving FMLA, ADA, PWFA, USERRA, EEO requirements, wage and hour practices, and other employment-related regulations.

• Maintain appropriate confidentiality regarding employee, medical, investigation, and business information.

• Assist with internal HR audits and ensure required employee documentation is properly maintained.

• Identify potential compliance concerns and promptly escalate significant risks to the Director of Human Resources.

Leave & Accommodation Administration

• Support employees and leaders with leave-of-absence processes, including FMLA and other applicable leave programs.

• Participate in the interactive accommodation process when appropriate.

• Coordinate return-to-work documentation and workplace accommodations in partnership with HR leadership.

• Maintain appropriate documentation and communication regarding employee leave and accommodation matters.

HR Operations

• Support HRIS transactions involving new hires, transfers, promotions, compensation changes, status changes, and separations.

• Review HR documentation for accuracy and completion before processing.

• Assist with employee records, personnel files, HR reporting, audits, and other administrative HR requirements.

• Support onboarding, orientation, policy acknowledgment, and employee training processes.

• Partner with Payroll, Finance, Security, Operations, and other departments to resolve employee-related matters.

• Monitor assigned HR initiatives and ensure projects are completed within established deadlines.

Employee Engagement & Culture

• Support employee engagement initiatives, recognition programs, employee surveys, committees, and campus events.

• Partner with department leaders to identify opportunities to strengthen employee engagement and retention.

• Maintain a visible and approachable HR presence throughout the property.

• Promote a workplace culture centered on professionalism, accountability, respect, inclusion, and service.

HR Team Leadership

• Serve as a senior resource and mentor to HR Coordinators and other developing HR professionals.

• Assist with training HR team members regarding employee relations, documentation, HR systems, policies, and standard operating procedures.

• Provide additional HR leadership coverage when requested by the Director of Human Resources.

• Assist with special projects and other HR responsibilities based on business needs.

Minimum Qualifications

• 8–10 years of progressive Human Resources experience required.

• Significant hands-on experience in employee relations, workplace investigations, performance management, HR compliance, and HR operations required.

• Previous experience independently managing complex employee relations matters strongly preferred.

• Demonstrated knowledge of federal and state employment laws and HR best practices.

• Strong working knowledge of FMLA, ADA, PWFA, EEO, wage and hour requirements, workplace investigations, and progressive discipline.

• Experience working with HRIS and applicant tracking systems required; Workday experience preferred.

• Strong written communication and documentation skills.

• Ability to handle highly confidential and sensitive employee information with professionalism and discretion.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Ability to build effective working relationships with employees and leadership at all organizational levels.

Education & Professional Credentials

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field preferred.

• Equivalent combination of education and substantial HR experience may be considered.

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

Preferred Experience

Years: 8 – 10 in Human Resources years required

Hospitality, resort, hotel, entertainment, waterpark, healthcare, retail, or another high-volume, 24/7 operational environment is strongly preferred.

Experience supporting a large hourly employee population and multiple operational departments is highly desirable.

Core Competencies

The successful Senior HR Generalist will demonstrate strong capabilities in:

• Employee Relations

• Workplace Investigations

• HR Compliance

• Performance Management

• Conflict Resolution

• Policy Interpretation

• Coaching & Leadership Consultation

• Leave & Accommodation Administration

• HR Documentation

• Employee Engagement

• Confidentiality & Professional Judgment

• Organization & Prioritization

• Relationship Management

• Problem Solving & Decision Making

Position Expectations

The Senior HR Generalist is expected to operate with a high degree of independence while maintaining appropriate communication and escalation to the Director of Human Resources. The individual must demonstrate mature professional judgment, consistency, responsiveness, and the ability to balance employee advocacy with organizational policies and business requirements.

Because OKANA operates as a hospitality and entertainment destination, the position may occasionally require flexibility to support employee relations matters, investigations, special events, or urgent operational needs outside traditional business hours.

Success in This Role

Success will be demonstrated through timely resolution of employee relations matters, accurate HR documentation, consistent policy administration, strong partnerships with department leadership, regulatory compliance, effective support of HR initiatives, and a positive employee experience across the OKANA campus.

Experience Requirement: 8–10+ Years of Progressive Human Resources Experience

Compensation:

$65,000

-

$75000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.