- Location
- Bad Homburg (EK1), Germany · Wroclaw (FDT)
- Type
- Full-time
- Department
- IT
- Seniority
- Senior
- Experience
- 5+ years
- Source
- Workday
Description
The End User Computing (EUC) department is dedicated to providing employees with the best possible IT experience. Whether it is laptops, desktops, mobile devices, or virtual workplaces, the team ensures that employees across the organization have the technology and services they need to work securely, efficiently, and productively.
To strengthen our team, we are looking for an experienced Senior Manager Mobile Services (m/f/d). In this leadership role, you will oversee our global mobile services portfolio, lead an international team of mobility professionals, and drive the evolution of modern mobile workplace solutions across Fresenius.
Working closely with business stakeholders, regional IT teams, service providers, and technology partners, you will be responsible for defining and executing the mobile services strategy, ensuring operational excellence, managing vendor relationships, and driving innovation in areas such as mobile device management, mobility security and modern workplace technologies. You will play a key role in shaping the future mobile experience for our employees worldwide while ensuring compliance, service quality, and cost efficiency.
Your responsibilities:
Lead and develop the global Mobile Services team within End User Services.
Define and execute the Mobile Services strategy aligned with Fresenius business objectives and workplace strategy.
Drive service innovation, modernization, and continuous improvement initiatives across the mobile ecosystem.
Manage team performance, employee development, succession planning, and talent growth.
Own the global Mobile Services portfolio including smartphones, tablets, mobile applications, MDM/MAM solutions, AR/VR, and mobility-related initiatives.
Monitor service performance, KPIs, SLAs, and customer satisfaction.
Oversee incident, problem, change, and release management activities related to mobile services.
Ensure compliance with corporate standards, regulatory requirements, IT security, and data protection policies.
Communicate service roadmaps, risks, and opportunities to management.
Ensure successful execution of strategic programs and large-scale deployments.
Your qualifications:
University degree in Information Technology, Business Information Systems, Engineering, or comparable qualification.
Minimum 5 years of leadership experience in Workplace Services, Mobility Services.
Proven experience leading international and virtual teams.
Strong knowledge of mobile technologies, device lifecycle management, Microsoft Intune, endpoint management, and modern workplace technologies.
Experience managing global suppliers and outsourced service providers.
Strong financial and budget management skills.
Experience working within highly regulated international environments.
Strong customer and service orientation.
Ability to influence and lead in a global matrix organization.
Strategic and analytical mindset with strong execution capabilities.
Business fluent German and English (written and spoken) is mandatory.
Why join our team:
Opportunity to shape modern workplace architectures in a global enterprise environment.
A highly collaborative international environment with empowered teams, strong stakeholder engagement, and opportunities to drive innovation at scale.
Exposure to strategic initiatives including Workplace Modernization, Mobility Management, BYOD, Mobile Security, and Digital Workplace transformation.
Excellent opportunities for professional growth, leadership development, and global collaboration across business and technology functions.
Are you a passionate leader with strong communication and stakeholder management skills? Do you enjoy building high-performing teams, driving service excellence, and shaping the future of workplace mobility in a global enterprise environment? Then this is the perfect opportunity for you.
Join #futurefresenius and apply now through our online portal.
