Manager, Strategy & Planning

Key Responsibilities

CEO Office and Leadership Team Support
•    Support the Hong Kong CEO in preparing for Leadership Team meetings, business reviews, regional updates, investment discussions, market visits and senior stakeholder engagements.
•    Develop concise briefing notes, executive summaries, discussion papers, action trackers and decision logs.
•    Help structure agendas, capture key decisions, follow up on actions, and ensure leadership discussions translate into execution.
•    Maintain visibility of Hong Kong’s key strategic priorities, open issues, dependencies, risks and required decisions.
•    Act as a trusted coordination point between the CEO, Leadership Team members and selected regional / international stakeholders.

Strategy and Transformation
•    Support the development, refinement and communication of Cigna Healthcare Hong Kong’s strategic roadmap.
•    Help translate long-term priorities into sequenced initiatives, milestones, governance routines and measurable outcomes.
•    Support priority workstreams including GHB growth acceleration, LIH / Cigna Individual transformation, broker relationship recovery, proposition development, operating model review, location strategy and AI-enabled productivity.
•    Partner with functional leaders to clarify problem statements, develop options, assess trade-offs and prepare recommendation materials for leadership decision-making.
•    Support investment proposals, business cases and transformation updates, ensuring the narrative is clear, data-backed and aligned to Hong Kong’s strategic priorities.

Cross-functional Execution and PMO
•    Provide PMO support for high-priority cross-functional initiatives, ensuring clear scope, owners, milestones, timelines, risks, dependencies and decision points.
•    Maintain project plans, RAID logs, action trackers, stakeholder maps and weekly / bi-weekly status updates where required.
•    Coordinate across functions to unblock delivery issues, escalate risks appropriately and keep initiatives moving at pace.
•    Ensure project governance is practical, visible and outcome-focused, avoiding unnecessary bureaucracy while maintaining execution discipline.
•    Support the CEO and LT in tracking whether initiatives are delivering against the agreed intent, timeline and expected business impact.

Commercial and Business Performance Support
•    Support analysis and executive communication relating to GHB growth, broker engagement, pipeline, sales coverage, renewal actions, and market-facing initiatives.
•    Support LIH transformation work, including DTC, broker channel, telemarketing, lead quality, conversion, proposition, marketing and commercial operations topics.
•    Help synthesize performance data, market insights, competitor observations and stakeholder feedback into clear implications and recommended actions.
•    Support preparation for broker QBRs, business reviews, market updates and internal strategy discussions where CEO / LT input is required.
•    Partner with Finance and business owners to ensure commercial narratives are linked to ANP, revenue, BFIT, OPEX, investment and execution implications where relevant.

Executive Communication and PowerPoint Storytelling
•    Produce high-quality PowerPoint decks for CEO, LT, APAC, IH and other senior stakeholder audiences.
•    Convert complex topics into clear, structured, visually sharp and action-oriented materials.
•    Draft executive summaries, key messages, talking points and briefing notes in a concise Cigna-appropriate tone.
•    Ensure materials are accurate, consistent, well-structured, visually professional and ready for senior leadership discussion.
•    Maintain a strong understanding of Cigna Hong Kong messaging, including global reach, local expertise, end-to-end health solutions, market leadership, advanced data / AI capabilities and customer focus.

AI-enabled Productivity and Insight Generation
•    Use AI tools effectively and responsibly to accelerate research, synthesis, meeting preparation, document drafting, analysis, ideation and deck creation.
•    Apply strong judgment to validate AI outputs, avoid unsupported claims and ensure all materials meet Cigna standards for accuracy, confidentiality and professionalism.
•    Identify practical opportunities to improve CEO Office and LT workflows through AI-enabled productivity, automation and better knowledge management.
•    Support the broader Hong Kong leadership agenda on AI adoption by helping translate AI ideas into practical use cases, governance-aware recommendations and clear implementation actions.

Stakeholder Management
•    Build strong working relationships across Hong Kong functions and selected regional / global partners.
•    Operate effectively in a matrix environment, balancing local priorities with regional and enterprise expectations.
•    Influence without authority by being clear, prepared, fact-based, practical and action oriented.
•    Communicate confidently with senior stakeholders while maintaining discretion, confidentiality and sound judgment.
•    Help create alignment where priorities, ownership or decision rights are unclear.

Requirements
•    100% fluency in English and Cantonese, including written and spoken business communication.
•    Strong PowerPoint capability, with the ability to produce polished, executive-level decks with limited rework.
•    Strong project management skills, including work planning, stakeholder coordination, action tracking, RAID management and follow-through across functions.
•    Strong analytical and structured thinking skills; able to break down ambiguous problems and turn them into clear options, recommendations and next steps.
•    Strong use of AI tools for productivity, synthesis, analysis and communication, combined with excellent judgment and fact-checking discipline.
•    Excellent written communication skills, with the ability to draft concise executive summaries, talking points, updates and decision papers.
•    Strong stakeholder management skills and ability to work across Sales, Marketing, Finance, Product, Operations, Clinical, Legal, Compliance, HR and Technology.
•    Commercial awareness and ability to understand growth, profitability, customer, broker, operational and regulatory considerations.
•    High level of discretion and professionalism, given direct exposure to CEO / LT priorities and sensitive business topics.
•    Bachelor’s degree or equivalent experience required.

Preferred Experience
•    Experience in strategy, business planning, transformation, management consulting, CEO office, chief-of-staff support, PMO, business management or commercial operations.
•    Experience in insurance, healthcare, financial services, employee benefits, broker distribution or Hong Kong consumer / corporate health insurance.
•    Experience preparing senior leadership decks, board / EXCO materials, QBRs, investment proposals or transformation updates.
•    Experience coordinating cross-functional initiatives in a matrix organization.
•    Familiarity with Hong Kong business culture, broker / intermediary dynamics, customer experience, digital marketing, AI-enabled workflows, and operating model transformation.
•    Mandarin capability would be an advantage, but English and Cantonese fluency are mandatory
 

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.