Senior Director Of Revenue Operations (Hybrid)

About Us:

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

One team, One mission
Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.

Own it
We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.

Accountable to our customers
We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.

Excellence in execution
Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.

Be bold, fail fast, learn faster
We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

About the Role:

We’re seeking a strategic and execution-focused  Snr. Director of Revenue Operations to lead our GTM systems, analytics, and deal desk functions. This role will own the end-to-end technology stack supporting Sales, Marketing, and Customer Success, while driving data-driven insights and operational excellence across the revenue engine. Reporting to the CFO, this is a highly cross-functional leadership role critical to scaling our next phase of growth.

Responsibilities:

           GTM Technology Stack Ownership

• Own and optimize the end-to-end go-to-market technology stack (e.g., Salesforce, HubSpot, Groove, Clay, CPQ, etc.), ensuring seamless integration, adoption, enablement and alignment across Sales, Marketing, and Customer Success.
• Partner with cross-functional stakeholders to evaluate new tools, manage implementations, and drive adoption.
• Help drive adoption through structured enablement programs in partnership with the Sales Enablement team, ensuring every team gets full value from the stack.
• Improve and maintain data integrity and governance across all systems to enable accurate reporting and forecasting.
  
  Revenue Analytics & Business Intelligence

• Build and maintain a unified GTM data model and reporting suite to support executive-level decision-making.
• Deliver recurring insights on pipeline health, funnel conversion, customer segmentation, and revenue performance.
• Partner with Finance to support board-level reporting, budgeting, and planning processes.
  
  Deal Desk Management

• Lead and scale the deal desk function to support pricing strategy, non-standard deal structuring, approvals, and contract processes.
• Ensure consistency and efficiency in deal workflows, identifying and implementing more efficient approaches and collaborating closely with Sales, Legal, and Finance.
• Act as a strategic partner to Sales leadership on quota setting, comp planning, and sales motions.
  
  Operational Excellence & Strategy

• Drive operational rigor across the revenue org through standardized processes, documentation, and performance metrics.
• Identify bottlenecks in the GTM funnel and lead cross-functional initiatives to improve efficiency and revenue yield.
• Serve as a key thought partner to the CFO, Sales leadership and other execs on revenue strategy and execution.
  
  Team Leadership
• Build and lead a high-performing RevOps team with expertise in systems, analytics, and process design.
• Foster a culture of continuous improvement, collaboration, and accountability.

Requirements:

• Previous senior level sales, marketing, operations, or revenue operations experience
• Previous experience driving and implementing Revenue Operations strategies
• Clear communication of RevOps strategy across the company
• Experience running day-to-day oversight of a SFDC administrator/CPQ
• Worked with FY planning and territory planning as well as compensation planning
• Alignment between Sales, Marketing, and Operations as part of the RevOps framework
• Revenue-focused incentives and organizational strategies
• 10+ years software industry experience, (Deal Desk, Finance, Sales operations experience preferred)
• Ability to manage multiple deals and tasks simultaneously and experience in collaborating with cross-functional teams
• Ability to identify areas of improvement and propose necessary changes
• Comfortable communicating with Executive level decision makers
• Excellent business acumen and proven ability in commercial negotiations
• Some experience in software revenue recognition principles and have worked closely with finance/revenue teams
• Proven ability to manage teams across geographies
• Experience in contract management
• Excellent verbal and written communication skills
• Strong analytical skills along with ability to demonstrate practical judgment in complex situations
• Great teamwork skills and collaboration skills
• Good knowledge of MS Excel & Salesforce design.

 

Why Nitro?   
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: 
 
Flex Time Off 
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. 
 
Hybrid Work  
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.
   
Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

 

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