Office Manager of Facilities and Mailroom

Office Manager of Facilities and Mailroom

Position Type:

Full time

Weekly Scheduled Hours:

40

State: 

Virginia

City: 

Virgina Beach

Zip Code:

23452

Total Base Pay Range:

$60,400.00 - $100,700.00

Overview:

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role:

We are seeking an experienced and highly organized Office Manager to oversee the day-to-day operations of our Customer Care Centers located in Virginia Beach, VA and San Antonio, TX. This role is responsible for ensuring efficient office operations, facilities management, vendor oversight, mail services administration, and a positive workplace experience for associates.

The ideal candidate will be a proactive leader with strong organizational skills, experience managing office or property operations, and the ability to effectively coordinate multiple functions while maintaining exceptional service standards. This position plays a critical role in supporting business operations and ensuring a safe, productive, and well-maintained work environment.

Key Responsibilities:

• Manage the day-to-day operations of the Customer Care Centers, including housekeeping, reception, maintenance, and building security.

• Serve as the primary point of contact for landlord and facility-related matters.

• Oversee relationships with vendors and service providers, including office equipment maintenance and service contracts.

• Ensure the efficient operation of office processes and administrative functions.

• Coordinate workplace services and orient new associates to office facilities and services.

• Manage mailroom operations, including incoming mail, outbound mail production, shipping services, and returned mail processing.

• Ensure compliance with applicable postal regulations and internal mail policies.

• Monitor and maintain inventory levels of office and shipping supplies.

• Track postage usage and mail-related expenditures, generating reports on mail volume, shipping costs, and key performance metrics.

• Identify and implement process improvements and automation opportunities to enhance operational efficiency.

• Lead and support office staff while fostering a positive and productive work environment.

• Perform additional duties and special projects as assigned.

Education:

• High school diploma or equivalent (GED) required.

Experience:

• Minimum of three years of experience in residential or commercial property management, office operations, facilities management, or related experience required.

• Previous experience leading or supervising employees required.

• Experience managing vendor relationships, service contracts, and building operations preferred.

• Experience in a multi-site environment is a plus.

Knowledge, Skills, and Abilities:

• Strong leadership, organizational, and time-management skills.

• Excellent verbal and written communication skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

• Strong problem-solving and decision-making abilities.

• Ability to analyze operational data and generate meaningful reports.

• Customer-focused mindset with a commitment to delivering exceptional internal service.

• Ability to build and maintain effective relationships with associates, vendors, and external partners.

• Demonstrated attention to detail and commitment to operational excellence.

• Ability to identify opportunities for process improvements and drive implementation.

Working Conditions:

• Normal office environment.

• May require occasional lifting of office supplies, packages, or mail materials.

How AvalonBay Supports You:

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info:

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation.  Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)

No Fees Notice & Recruitment Fraud Disclaimer:

AvalonBay Communities, Inc. (“AvalonBay”) is aware that there is recruitment fraud activity whereby scammers impersonate AvalonBay and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that AvalonBay will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  

If you suspect that you are being contacted by a scammer impersonating our company, please report it immediately to our official HR Department ([email protected]).