Field Service Manager

Description

The Opportunity

Onsite Safety is seeking an experienced Field Service Manager to lead the office-based teams supporting our field operations, including Scheduling, Dispatch, Work Order Administration, Builder Relations, and the Assistant Field Service Manager. The successful candidate will lead through others, improve service workflows, and build dependable coordination among customers, office teams, and field leadership.

Requirements

Essential Job Functions

• Lead, coach, and develop the functional team leads.
• Establish clear responsibilities, performance expectations, communication standards, and escalation procedures.
• Oversee the service workflow from customer request through scheduling, dispatch, field execution, and work-order closeout.
• Coordinate service demand and department capacity with field leadership.
• Ensure incomplete, delayed, rescheduled, and exception work is visible, assigned, escalated, and resolved.
• Monitor service performance, work-order accuracy, backlog, capacity, and revenue-impacting issues.
• Strengthen departmental processes, training, documentation, and accountability.
• Ensure accurate and timely use of Shepherd, NetSuite, and other operational systems.
• Partner across Field Operations, Sales, Finance, Customer Service, and other departments to improve execution and customer service.
• Build a culture of accountability, reliability, teamwork, continuous improvement, and care for people.

Work Environment and Time Requirements

The FSM works primarily in an office environment with frequent collaboration across office and field teams. As an exempt manager, the role is expected to meet the company’s established minimum work-hour requirement and may require occasional evenings, weekends, or additional hours to support operational needs and resolve significant service issues.

Minimum Qualifications

• High school diploma or equivalent.
• Three or more years of leadership experience in operations, field service management, scheduling, dispatch, customer operations, or a related area.
• Demonstrated ability to lead multiple functional teams, delegate effectively, resolve operational issues, and improve processes.
• Strong proficiency with field-service management systems (FSM), enterprise resource planning (ERP) systems, dispatch and scheduling platforms, reporting tools, and project-management software.
• Ability to interpret operational and financial reports, identify trends, and ensure timely follow-up and accountability.
• Strong written, verbal, and cross-functional communication skills.

Preferred Qualifications

• Bachelor’s degree in business, operations management, or a related field.
• Five or more years of progressive operational leadership experience.
• Experience in construction, field service, multi-market operations, or another dispatch-intensive environment.
• Experience supporting an ERP or field-service software implementation.

 Onsite Safety, Inc. is an Equal Employment Opportunity (EEO) employer and Drug-Free Workplace and prohibits employment discrimination against employees and applicants based on their age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.