Senior Manager, Business Analysis and Insights - Food Equipment SME

Position Summary...

What you'll do...

The Senior Manager, Food Equipment Expert Support leads the strategy, execution, and continuous improvement of centralized technical support for food equipment across stores and clubs. This role oversees a team of subject matter experts who provide real-time remote diagnostics, troubleshooting, and technical guidance to field technicians servicing fryers, ovens, food service equipment, and other operational assets. Leveraging deep equipment expertise and remote diagnostic capabilities, this leader enables faster issue resolution, improves first-time fix rates, and reduces equipment downtime. The role partners closely with Field Service, Asset Management, Technology, Engineering, Equipment Manufacturers, and Operations to develop technical standards, enhance technician capabilities, and continuously improve service quality and asset reliability.

What You'll Do

Lead the strategy and operations of a centralized expert support program that provides real-time technical assistance to field technicians servicing food equipment across stores and clubs. Develop standardized troubleshooting processes, remote diagnostic capabilities, and technical knowledge resources that improve service consistency, technician effectiveness, and equipment uptime. Partner with Field Service, Asset Management, Technology, Engineering, and equipment manufacturers to resolve complex technical issues, identify systemic equipment trends, and implement long-term corrective actions. Drive technician capability through virtual coaching, technical mentoring, knowledge sharing, and the development of scalable training programs that improve diagnostic accuracy and first-time fix performance. Analyze service trends and equipment performance data to identify recurring issues, recommend process improvements, and influence equipment design, maintenance strategies, and service practices. Lead strategic initiatives, establish performance metrics, and continuously improve the effectiveness of expert support services while ensuring alignment with business priorities and operational objectives. Build and develop a high-performing team by coaching, mentoring, setting clear expectations, fostering collaboration, and creating an inclusive environment where associates can grow and succeed.

Leadership Expectations

Respect the Individual Creates an inclusive, high-performing environment where associates feel valued, supported, and empowered to do their best work. Invests in talent through coaching, feedback, mentoring, and development opportunities while fostering collaboration across teams. Builds strong relationships, values multiple perspectives, and inspires others through open communication and shared accountability. Act with Integrity Models the highest standards of ethics, integrity, and compliance while leading by example. Promotes accountability, transparency, and a culture where associates feel comfortable raising concerns. Ensures decisions align with company values, regulatory requirements, and long-term business sustainability. Serve Our Customers and Members Maintains a customer- and member-first mindset by leveraging technical expertise, collaboration, and operational insights to improve equipment reliability and service outcomes. Delivers solutions that reduce downtime, improve technician effectiveness, and create value for stores, clubs, associates, customers, and members. Strive for Excellence Champions continuous improvement by advancing technical capabilities, leveraging new technologies, and fostering innovation in remote support and field service. Demonstrates curiosity, resilience, and a growth mindset while driving measurable business results and encouraging the team to continuously raise performance standards. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Analytics, Statistics, or related field and 4 years’ experience in data analytics, project management, business, or related area OR 6 years’ experience in data analytics, project management, business, or related area. 2 years’ experience using intermediate functionality of Microsoft Office.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Statistical Programming Language, Supervising Associates, Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification

Primary Location...

814 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.