Senior Operations Support Specialist - FRENCH speaking

How will you make an impact? 

At Thermo Fisher Scientific, our work has a purpose. It requires passion and creates meaningful outcomes. And most of all, our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe. 
 
Want to build a successful career and help make the world a better place? At Thermo Fisher Scientific, you can do both. 
 
We’re looking for people who have strong communication and language skills, enjoy working in a global, diverse team, and are passionate about supporting projects that improve the lives of millions. 

As a Senior Operations Support Specialist colleague in the Dispatch department, you will be a part of a diverse team that speaks over 6 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, communicating with B2B customers over the phone and via email whereby a wide range of administrative tasks are fulfilled.  

Based at our Shared Service Center in Budapest, the Dispatch team provides the following support, in a nutshell: 

• First Point of Contact Customer support to B2B clients 

• Internal support to Thermo Fisher partners and the field engineering team  

• Delivers professional service and excellence in a high-volume diverse work environment 

What we offer? 

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued 

• Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality. 

• If you join, you could include yourself into our supportive and caring social communities and networks 

• Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model 

• Yearly Incentives, performance-based bonus program 

What will you do? 

• Acting as First Point of Contact for our customers and providing efficient solutions to their concerns, dealing with queries mainly via email (90%) and phone (10%) with Business-to-Business customers (B2B) 

• Dispatching emails to the accurate internal department in timely manner 

• Create and assign tickets in the ticketing systems 

• Create quotations in the ticketing system and/or in SAP 

• Maintain customer databases 

• Create and maintain equipment record 

• Cross support is essential within teams 

How will you get here? 

• Minimum 2+ years of customer service experience is preferred 

• Preferred Fields of Study: Business Administration, Science, or related field 

• French C1 level (written and spoken) and strong written and verbal communication skills in English 

• Competent Microsoft Office user 

• Experience with ERP systems and CRM platforms  

• Strong written and verbal communication skills 

• Ability to handle complex customer requirements and manage escalations professionally 

• Consistent record of meeting performance metrics and service level agreements 

• Good problem-solving skill and result oriented demeanor 

• Display attention to detail and accuracy in the workplace 

• Good organizational skills and the ability to prioritize effectively 

• Willingness to participate in cross-training and support activities as needed 

• Capacity to work independently and handle ambiguous situations 

• Ability to develop and maintain effective relationships with internal and external stakeholders 

• Demonstrated judgment and diplomacy in customer interactions 

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. 
Please also join our Talent community and get more information about the great opportunities in the future. 

For more information, please visit www.thermofisher.com 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.