Field Operations Supervisor (Multiple Positions / Multiple Shifts)

Job Profile:

Service and Support Manager 1

Job Family:

Service and Support

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Manages operation of university services, including parking and transit, trademarks, licensing, and strategic partnerships. Assists in management of materials movement, event support, and providing customer service.

Job Description:

Parking and Transportation Services (PTS) is seeking multiple Field Operations Supervisors to provide leadership and operational oversight for parking operations across Arizona State University. These positions oversee daily operations while ensuring exceptional customer service, operational consistency, employee accountability, and effective coordination across multiple campuses and shifts.

Field Operations Supervisors may be assigned to specialize in one of several operational areas, including but not limited to:

● Parking Dispatch

● Parking Enforcement

● Parking Field Services

● Customer Service Operations

● Parking Events

Although supervisors may have primary responsibility for a designated operational area, all Field Operations Supervisors are expected to become proficient in all areas of Parking Operations and provide cross-functional leadership as operational needs require.

These positions supervise full-time, part-time, temporary, student employees, and contracted personnel during daily operations and special events. Supervisors develop staff schedules, monitor performance, coordinate operational communications, and ensure consistent implementation of departmental policies, procedures, and customer service standards.

These positions are located at multiple ASU Campuses, and responsibilities may include supporting operations in multiple locations.

Position Salary Range:

• $54,600 - $59,000 per year.

Essential Duties:

● Oversees daily parking operations within assigned functional area while maintaining awareness of overall Parking Operations activities.

● Supervises Parking Enforcement Officers, Dispatch personnel, Field Service Specialists, Customer Service staff, student employees, and contracted personnel as assigned.

● Coordinates staffing levels to meet operational demands, special events, athletic events, commencement ceremonies, and emergency situations.

● Ensures operational continuity and effective communication between multiple shifts and campuses.

● Provides leadership during parking operations and large-scale special events.

● Responds to and resolves customer concerns received in person, by telephone, email, social media, and other electronic communication platforms.

● Performs employee coaching, scheduling, performance management, and documentation.

● Assists with recruitment activities including reviewing applications, interviewing candidates, onboarding new employees, and facilitating employee training.

● Conducts daily briefings, shift transitions, and operational updates.

● Develops, updates, and maintains desk manuals, standard operating procedures, operational guides, and training materials.

● Ensures consistent application of Parking and Transit Services policies, university policies, and departmental procedures.

● Monitors parking equipment, performs basic troubleshooting, coordinates repairs, and reports equipment issues.

● Assists with signage inventory, production, installation, and maintenance.

● Coordinates parking lot closures, event setups, traffic control plans, and operational logistics.

● Monitors and updates parking information displayed on department websites, digital signage, and other customer communication platforms.

● Prepares invoices, orders supplies, and maintains operational inventories.

● Processes and reconciles departmental revenues in accordance with university cash handling and electronic payment policies.

● Prepares operational reports, performance metrics, after-action reports, and recommendations for continuous improvement.

● Utilizes parking management systems, dispatch software, handheld devices, radios, and other technology to support daily operations.

● Collaborates with university departments, public safety personnel, event organizers, contractors, and external stakeholders.

● Participates in leadership meetings, training programs, and professional development opportunities while ensuring assigned staff receive appropriate training.

● Performs other duties as assigned.

● Duties will vary by location

Desired Qualifications:

● Experience in ASU Parking and Transportation Services operations.

● Experience with parking enforcement, dispatch, field services, customer service, or parking event operations.

● Experience supervising employees in a fast-paced operational environment.

● Experience coordinating large-scale special events.

● Experience using AIMS, Amano, Genetec, or comparable parking management systems.

● Experience operating parking access and revenue control equipment.

● Experience with Microsoft Office Suite, Workday and other business software.

● Experience taking electronic payments and reconciling revenue.

● Experience serving as a Department Time Administrator or equivalent payroll/timekeeping role.

● Experience with recruitment, onboarding, employee training, and performance management.

● Demonstrated ability to lead multiple teams across varying shifts and operational functions.

● Demonstrated customer service experience.

● Experience maintaining accurate records and preparing operational reports.

● Excellent written and verbal communication skills with strong attention to grammar and detail.

● Demonstrated ability to make sound decisions under pressure while managing multiple priorities.

● Valid U.S. Driver's License with an acceptable motor vehicle record.

Working Environment:

● Works both indoors and outdoors in varying weather conditions, including extreme heat, cold, rain, and other environmental conditions.

● Frequently walks, stands, climbs stairs, bends, and performs physical activities for extended periods.

● Operates university vehicles, golf carts, and other department equipment.

● Regularly lifts and carries materials weighing up to 35 pounds.

● Works in an office environment requiring prolonged computer use and operation of standard office equipment.

● Utilizes two-way radios, handheld technology, parking equipment, and other communication devices.

● Supports parking operations during evenings, nights, weekends, holidays, and major university events.

● Adheres to all University Safety policies and procedures.

● Enforces departmental policies regarding parking operations, attendance, revenue handling, safety, and customer service.

Department Statement:

Parking and Transportation Services (PTS) plays an integral role in support of the development of Arizona State University by managing the parking and commuter options on the four campuses. PTS manages a 24,000+parking inventory system-wide and strongly encourages the use of more environmentally friendly transportation options by subsidizing programs such as intercampus shuttles, carpool, car-sharing, and public transit. These services assist ASU students, faculty, and staff in traveling to, around, and between campuses. PTS also provides ambassador and bike valet services to ensure a culture of safety for all pedestrians navigating the most populated campus areas. PTS employees work in a dynamic and rapidly expanding University department and enjoy the benefits.

All applicants must be eligible to work in the United States; ASU and UBS will not provide sponsorship for employment.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$26126.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.