Operation Analyst - Asia

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

The role

• The S2P Regional Operations Analyst supports regional service delivery across the Source to Pay end-to-end process by managing performance reporting, operational analytics, process controls monitoring, continuous improvement initiatives, and stakeholder communications.
• This role provides actionable insights to improve SLA adherence, compliance, supplier experience, and efficiency, while supporting regional initiatives such as supplier enablement, catalog adoption, automation, and ERP/procurement platform enhancements
• To enable stable, compliant, and efficient S2P operations across the Region by:

• Monitoring operational performance and identifying drivers of backlog, exceptions, rework, and leakage
• Producing high-quality dashboards, insights, and executive summaries
• Supporting controls, audit readiness, and policy compliance
• Driving improvement initiatives and change adoption across the region

What you'll be responsible for

Performance Management & Analytics

• Build and maintain operational reporting for the region (daily/weekly/monthly), including SLAs, KPIs, and trend analysis.
• Provide insights into root causes for missed SLAs, blocked invoices, PO/invoice exceptions, and query backlog.
• Develop and enhance dashboards using Power BI/Tableau/Excel and standard reporting packs for governance reviews (WBR/MBR/QBR).
• Track productivity, throughput, and workload distribution; support capacity planning and demand forecasting.

Operational Support (End-to-End S2P)

• Monitor key processes across S2P (scope may include):
  • Requisition-to-Order (R2O): PR turnaround, approvals, PO accuracy, catalog adoption
  • Invoice-to-Pay (I2P): invoice cycle times, 2/3-way match performance, blocked invoice aging, on-time payment
  • Supplier Master / Onboarding: cycle time, quality checks, compliance documentation completeness
  • Travel & Expense: reimbursement request turnaround time
  • Vendor Helpdesk / Query Management: resolution times, first-contact resolution, repeat contacts
• Assist with operational issue resolution by coordinating across AP, Procurement, Master Data, and IT.

Controls, Compliance & Audit Readiness

• Support controls monitoring (e.g., approvals, segregation of duties, 3-way match compliance, exception governance).
• Maintain audit evidence, control documentation, and operational checklists; support internal/external audit requests.
• Identify policy non-compliance (e.g., non-PO invoices, late approvals, maverick buying indicators) and recommend corrective actions.

Continuous Improvement & Automation Support

• Identify improvement opportunities using Lean/problem-solving tools (Pareto, fishbone, 5 Whys) and quantify benefits.
• Support automation initiatives (e-invoicing, OCR/IDP, workflow improvements, RPA) by tracking performance uplift and exceptions.
• Provide input for SOPs, work instructions, knowledge articles; promote standardization across countries.

Stakeholder & Governance Support

• Prepare materials for regional governance: KPI packs, action logs, risk/issue registers, and decision summaries.
• Manage action tracking across stakeholders and drive closure (owners, due dates, progress updates).
• Provide professional, data-driven responses to escalations and stakeholder queries.

Data Quality & Master Data Monitoring (as applicable)

• Monitor master data quality indicators (duplicate suppliers, incomplete bank fields, tax/VAT data issues) and coordinate remediation.
• Support supplier enablement campaigns and adoption metrics (e-invoicing participation, portal usage, catalog compliance).

Project / Transition Support (as applicable)

• Support regional transformation projects: system releases, rollouts, migrations, scope expansions, or vendor transitions.
• UAT support, defect tracking, cutover reporting, and hypercare performance monitoring.

We're looking for someone who

• Bachelor’s degree in business, Finance, Accounting, Supply Chain, Operations, Analytics, or a related discipline.
• Hands-on experience with operational reporting, KPI tracking, root cause analysis, or process improvement.
• Exposure to multi-country/regional operations is preferred.
• Strong understanding of S2P fundamentals: PR/PO lifecycle, invoice matching, approvals, payment cycle basics, supplier onboarding.
• Skilled in interpreting data into actionable insights, with strong documentation capabilities (SOPs, governance), advanced Excel proficiency, and expertise in dashboarding tools like Power BI/Tableau.
• Strong in root cause analysis and structured problem-solving, with excellent stakeholder coordination and the ability to clearly communicate insights to both operational teams and leadership
• Customer-focused professional with strong attention to detail and quality, adept at handling escalations, thriving in fast-paced environments, and proactively prioritizing while taking full ownership

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits vary by location

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.