Securities & Derivatives Intermediate Analyst

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Securities & Derivatives Intermediate Analyst - Hybrid (Internal Job Title: Securities and Derivatives Processing C11 based in Changi Business Park, Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Own and manage the post-trade Operational relationship for a portfolio of Clients
• Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.
• Provide operational solutions and remediations to eliminate /reduce client or Citi pain points & manual touchpoints.
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
• Partner with the Sales, Client Executives, look to understand the front-to-back needs of our clients with the aim of providing them with the most optimal client experience.
• Attend regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas.
• Partner with the sales and prospective clients to outline CITI client offering to drive further business growth.
• Perform analytics to review client performance, make suggestions on how to optimise the clients’ flow through system and client analysis.
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy.

Client & Relationship Focus:

• Proven experience managing and expanding client relationships in financial services.
• Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment. Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews.
• Demonstrated ability to build strong working relationships with internal teams (Sales, Client Executives, Prime Brokerage, Technology) for a seamless client experience.
• Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience. Proficiency in using data analysis tools and techniques.

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications

• 2-5 years of relevant client facing experience.
• Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange.
• Market expertise, in at least one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

In this role, you’re expected to:

• Own and manage the post-trade Operational relationship for a portfolio of Clients
• Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.

• Provide operational solutions and remediations to eliminate /reduce client or Citi pain points & manual touchpoints.
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
• Partner with the Sales, Client Executives, look to understand the front-to-back needs of our clients with the aim of providing them with the most optimal client experience.
• Attend regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas.
• Partner with the sales and prospective clients to outline CITI client offering to drive further business growth.
• Perform analytics to review client performance, make suggestions on how to optimise the clients’ flow through system and client analysis.
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy.

Essential Requirements:

• 2-5 years of relevant client facing experience.
• Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange.

• Market expertise, in at least one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

Client & Relationship Focus:

• Proven experience managing and expanding client relationships in financial services.
• Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment. Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews.

• Demonstrated ability to build strong working relationships with internal teams (Sales, Client Executives, Prime Brokerage, Technology) for a seamless client experience.

• Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience. Proficiency in using data analysis tools and techniques.

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## Job Family Group:

Operations - Transaction Services

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## Job Family:

Securities and Derivatives Processing

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## Time Type:

Full time

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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